Case Management
Assign owners, manage stages, and keep the complete activity history with each case.
See the case workflowHotlines
AI-powered or automated hotlines
Add a 24/7 phone channel to the platform where you already manage reports and cases. Choose an AI agent in 57 languages or a guided keypad line, and every call arrives as a structured case.
RUN BY COMPLIANCE TEAMS WORLDWIDE
AI-powered hotline
Let callers explain the issue to an AI voice agent
Callers speak with an AI voice agent that asks follow-up questions, and the conversation creates a structured case for your team.
Callers can switch between 57 languages during the call
Follow-up questions capture the details your team needs
Most calls take a few minutes, with no menus or categories to navigate
Choose a toll-free or local number in 110+ countries
Callers receive an SMS with a 16-digit case key and a follow-up link
Automated hotline
Give callers a guided way to report
Predefined keypad prompts route callers to the right unit or category. Callers then record their message, and the case is created automatically.
No operators to staff, train, or schedule
Support callers across your organization in 54 languages
Callers choose a unit or category before recording their message
The recording and transcript stay with the case
Callers receive an SMS with a 16-digit case key and a follow-up link
Put your hotline in your teamâs hands
Add a hotline from the admin panel without a separate implementation project. Fill in a few details, choose who callers can reach, and the number goes live once itâs set up.
Fill out four fields: name, default language, country, and number type
Choose which units and categories callers can reach
Add, deactivate, or reactivate numbers yourself at any time
Numbers go live immediately or within a few weeks, depending on the country
Every call becomes a documented case
Hotline calls land with the rest of your cases, so your team reviews the summary, recording, and transcript in one place.
Review the case summary, full recording, and speaker-separated transcript
Translate the transcript and summary to your preferred language
Filter and compare cases by intake channel
Let callers alter their voice during the call
Multiple intake channels. One place to work.
Hotline calls sit alongside reports from your other channels, so your team can triage, investigate, and resolve every case in one place.
Investigations
Organize evidence, participants, findings, and documented outcomes in one case record.
See how investigations runDisclosure Management
Manage conflicts of interest, gifts, outside activities, and other declarations.
See how disclosures work
Enterprise-grade security
Independently certified. Encrypted and anonymous by design.
FaceUp protects sensitive compliance data with independently verified security controls, so employees can trust the channel and speak up safely.
Review our security
