Predictable & Configurable
Manage cases through defined stages from intake to closure for consistent handling.
Case Management
Structured, Auditable Case Records
Manage routing, investigations, and outcomes with standardized workflows across teams and locations. FaceUp creates a complete record of actions and decisions so organizations can demonstrate fair handling and due process.
Empowering defensible compliance for 3,600+ organizations in over 70 countries worldwide
Compliant Case Overview
Every case, regardless of source, follows a structured, compliant process, keeping actions auditable and traceable while reducing risk and confusion.
Control Access Permissions
HR, Compliance, Legal, and Audit teams get separate access to protect sensitive information.
Defensible Record
Statuses, timelines, labels, and audit logs give a reliable record for compliance and legal defense.
Centralized Workspace for Case Managers
A secure space for triage, assignment, fact-finding, follow-up, and resolution. Clear boundaries between Compliance, HR, and Audit teams maintain proper oversight.
Investigation Workspace
Everything you need to manage an investigation in one place. Each report opens in a structured workspace designed for clear, consistent case handling.
Internal Notes
Private investigator-only notes, never visible to the reporter.
Evidence
Upload documents, images, or audio files directly in the case.
Timeline
Assigned investigators, key dates, and progress stages.
Follow-Up Chat
Request additional details or provide updates anonymously.
Enterprise-Grade Case Governance
Configure routing rules, access levels, and investigator permissions. Set exceptions, local variations, and escalation paths without adding admin overhead.
See exactly who did what and when. Every action is time-stamped and preserved for investigations and internal transparency.
Each unit can have its own settings, boundaries, and workflows while allowing optional group-level oversight.
