Case management

Every case in one place, run by you

Manage every case from intake to close, with a clear owner, status, and due date at each step. Your team sets the workflow and access rules without IT, and every action is logged on the case record.

RUN BY COMPLIANCE TEAMS WORLDWIDE

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Logo Mercedes - FaceUp Whistleblowing System
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Logo Mercedes - FaceUp Whistleblowing System
Zendesk Logo
Logo Mercedes - FaceUp Whistleblowing System
Zendesk Logo
Logo Mercedes - FaceUp Whistleblowing System
  • Keep the whole case on one record

    Reports, messages, attachments, decisions, and outcomes stay together, with a clear status, owner, due date, and history for each case.

    • Set up custom statuses

    • Get email reminders before due dates

    • Offer forms in up to 113 languages

    • Keep internal comments separate from reporter messages

    • Require a reason and comment before a case is closed

    • Get alerts by email, Slack, or Teams

  • Give each person the access they need

    Control who sees each case by category, organizational unit, or assignment, and set separate permissions for viewing, managing, exporting, and deleting.

    • Give access to all cases, selected categories, or assigned cases

    • Prevent users from granting permissions they don't have

    • Add or remove access for a single sensitive case

    • Create a redacted copy of a case, without names or files

    • Hide a handler’s name from the reporter when needed

  • Find, export, and connect related cases

    Closed cases stay easy to find. Search, filter, export, and link cases to get the information you need.

    • Search by full or partial case ID

    • Filter by category, unit, assignee, label, or closing reason

    • Export all, filtered, or individual cases to Excel or CSV

    • Link related cases while keeping each record separate

    • Add cases received by phone or physical reporting box

Cases are one part of the platform

Every report becomes a case on FaceUp’s ethics and compliance platform. The same platform runs anonymous reporting, hotlines, investigations, disclosures, and analytics, so nothing has to move between tools.

Anonymous Reporting

Every report becomes a case, and reporters can follow up without revealing who they are.

See how reporting works

Disclosure Management

Manage conflicts of interest, gifts, outside activities, and other declarations.

See how disclosures work

Seamless integrations with 8,000+ apps

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Enterprise-grade security

Independently certified. Encrypted and anonymous by design.

FaceUp protects sensitive compliance data with independently verified security controls, so employees can trust the channel and speak up safely.

Review our security

Explore how FaceUp can help your organization