FAQ

What are the pricing plans offered by FaceUp?

FaceUp offers three pricing plans tailored to different organizational needs:

• Starter: Get a reliable whistleblower system to ensure compliance and safeguard your organization.
• Profesional: Foster an authentic speak-up culture, enhance workplace engagement, and track employee relations concerns.
• Enterprise: We offer a custom package for organizations with complex requirements to meet your unique needs.
   

Is there a free trial available?

Yes, FaceUp offers a 14-day free trial with access to all platform features, allowing you to evaluate how it can benefit your organization.

Can I change my plan later?

Yes, FaceUp allows you to upgrade or adjust your plan as your organization’s needs evolve.

Are there any hidden fees or additional charges?

No, FaceUp’s pricing is transparent with no hidden fees.

Do you offer custom pricing for large organizations or enterprises?

Yes, we offer custom pricing specifically tailored for Enterprise clients with unique requirements. If your organization has specific needs, feel free to contact us, and we’ll work with you to create a pricing plan that suits your needs.

What payment methods do you accept?

FaceUp accepts various payment methods, including credit cards and bank transfers.

How does the billing cycle work?

FaceUp offers monthly, quarterly, and annual billing options.
Opting for annual billing can save you up to 30%.

Can I get a refund if I cancel my plan?

It’s recomended to contact FaceUp's customer support for detailed information regarding refunds.

What happens if I cancel my subscription?

It’s recommended that you consult FaceUp’s terms of service or contact our support team for comprehensive information.

Can I pause my subscription temporarily?

Contacting FaceUp’s customer service would provide the most accurate information for such specific account management options.

How can I get help selecting the right plan for my needs?

FaceUp offers a detailed comparison of their plans on the pricing page.
Additionally, you can contact our sales or support team for personalized assistance in choosing the best plan for your organization.

How do you ensure anonymity and data security?

Data security is our priority—we do everything possible to secure your data. We do not store IP addresses and remove as much metadata as possible to prevent user identification.

No third parties can access your data, which is securely stored on Amazon Web Services in the EU. You can choose end-to-end encryption and two-factor authentication. We also conduct regular penetration tests.

FaceUp is ISO 27001 certified (an information security management system that protects our customers’ data against loss, misuse, and trust violations) and GDPR compliant. 

Whistleblowers are guaranteed complete anonymity and can remain anonymous for as long as they choose.

How long does it take to implement the FaceUp whistleblowing software and how much does it cost? How long will it take to set up the product?

The implementation of the FaceUp software is entirely free. It is simple and fast. We’ll set everything up within minutes without needing assistance from your IT department. The system includes online onboarding, which guides you through the product, and a help center where you’ll find answers to the most frequently asked questions.

Why should we use FaceUp?

We have been serving companies for 5 years and schools for 8 years. We are trusted by more than 3,500 organizations across 60+ countries. Over 20,000 reports have already been made through FaceUp. Our platform is built on maximum data security, simplicity, and customizability. In addition to facilitating whistleblowing, we also support the fight against bullying in schools.

Is it true that by using Faceup in your company you can also help schools?

Every company that joins FaceUp receives 5 free school accounts that they can donate to any school that they wish.

Can we try FaceUp before we buy it?

Yes! You can try FaceUp for 14 days, no strings attached. During the trial period you will have access to all of the platform’s features to give you the best possible insight into how it can help your organisation.

What are the pricing plans available for schools?

FaceUp offers tailored pricing for schools based on the number of students.

Are there any free options or trials available for schools?

Yes, FaceUp offers a free trial for schools to experience the platform’s features.
This allows educational institutions to assess the system’s suitability before making a commitment.

Can we upgrade our plan if our school grows or needs additional features?

Yes, FaceUp allows schools to upgrade their plans as they grow or require additional features.

This flexibility ensures that the platform can adapt to the evolving needs of your institution.
For the most accurate and up-to-date information, it’s recommended that you contact FaceUp directly.