How to meet the EU Whistleblowing Directive requirements?

Are you a company with more than 50 employees, a local authority, a school or a publicly funded organisation and want to be sure you're meeting all the requirements of the new EU directive? FaceUp has you covered. We'll also monitor all risks and deadlines for you.

Protects whistleblowers
Compliant with EU directive
Used by more than 2,300 customers worldwide
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What are the EU Whistleblowing Directive requirements? ➡️ How does FaceUp meet them?

Set up a secure reporting channel which enables anonymous reports.

✔️ Whistleblowers can create reports through the FaceUp website, your own website, intranet or even through our mobile app.

Designate an impartial person (assignee) who can receive and investigate reports.

✔️ They'll receive access according to your organisational structure and type of report. We'll provide a contract template to the assignees and are happy to provide training. We can also offer external counsel services.

Protect whistleblowers against retaliation.

✔️ Whistleblowers can communicate anonymously through FaceUp which ultimately is the best way to protect them from retaliation.

Respond to the report and investigate it within the statutory time limit.

✔️ We automatically keep track of all deadlines, send you prompt smart notifications, and simplify all matters relating to the report.

Maintain a secure archive system for individual reports from all sources.

✔️ The FaceUp administration area serves as an encrypted database of reports from all your communication channels. You can add comments, upload attachments, and save notes.

Enable written and oral reporting. For oral reports, you can upload a recording or a transcript.

✔️ With FaceUp, the whistleblower can not only send text reports but also record anonymised voice messages.

Ensure confidential communication between whistleblower and assignee.

✔️ Only designated assignees will have access to reports. Neither FaceUp nor any third party have access to them.

Make the reporting channel accessible not only to your employees but also to other groups (contractors, job applicants...).

✔️ You can make FaceUp available to anyone you wish. This can be through a password, a direct link, QR code or your website.

Ensure that the sender of the report receives confirmation of receipt.

✔️ The whistleblower can see the status of their report by entering a unique code on the website. They can also receive a notification that their report has successfully reached the system.

Inform the whistleblower of the steps taken to investigate their report.

✔️ Through FaceUp you can keep the whistleblower informed of everything they need to know. Their identity is protected during all communications, for as long as they wish it to be.

Ensure a fair evaluation of the legitimacy of their report.

✔️ FaceUp offers the combination of maintaining the whistleblower's anonymity and the option of a follow up conversation. You can ask for further information and evaluate the legitimacy of the report.

Post the authorised person's details online and provide remote access to reports.

✔️ We'll automatically create a profile for your organisation so all the important information is available online. You can easily set up remote access yourself, as well as for the reporting channel.

Create an internal wiki on the protection of whistleblowers and related legal documents.

✔️ In the FaceUp administration area there are free legal document templates for you to use. We can also put you in contact with approved partners who can create tailored versions for you.

Allow whistleblowers to file a report with a regulatory body or to make it public.

✔️We'll set up your system in such a way that makes it not only easier, but also safer for whistleblowers to report directly to you. Over 10,000 reports have already been submitted through us.

Reporting channel available 24/7.

✔️ You can put your trust in FaceUp. We have been running for over 5 years, are trusted by 2,300 organisations on 4 continents and have an in-house team of experienced developers working on our platform.

Train the designated person in their responsibilities and record this training.

✔️ Both FaceUp and our partners can assist with training. You can find a free record template in the administration area.

We process data in accordance with GDPR.

✔️We process personal data in full compliance with GDPR regulations. We also have a valid ISO 27001 certificate.

Key dates

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23 October 2019

The European Parliament and European Council approved a directive protecting those who report breaches of EU law, known as the "Whistleblowing Directive".

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17 December 2021

The European Directive guaranteeing the protection of whistleblowers and prohibiting any form of retaliation comes into force. Affected organisations should have an internal whistleblowing system in place.

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Year 2022

EU countries gradually introduce laws which implement the requirements of the Directive. All private companies with more than 50 employees and autonomous areas of more than 5,000 inhabitants must implement a reporting channel.

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Frequently asked questions

Latest articles on whistleblowing

experience of using FaceUp

What is our clients’ experience of using FaceUp?

We love hearing from our clients about how the introduction of FaceUp has worked well and how it’s helping them improve their company culture. We are often asked how FaceUp works in practice, so we’ve asked some of our clients about their specific experiences. SPORTISIMOSport equipment retailer SPORTISIMO has more than 200 stores across 5 countries and employs over 4000 people. The company’s management assumed that they wouldn't receive especially serious reports. After a year of using our platform, the reality is that their reports don’t reference fraud or serious problems, but instead contain suggestions or requests which have proven to be worth addressing: “For example, someone asked if we might be able to change the music that plays in our stores more frequently. Another employee asked why we don’t have a women’s version of a popular type of men’s size 42 shoes. At first glance, they may appear to be rather mundane issues which management don’t see due to their professional blindness, but addressing these things leads to a happier workforce,” explains Thomas Rodny. SPORTISIMO receives an average of 15 reports per month and many of them are ideas of how to improve things from employees who are too shy to speak up in person.   Brno-Centre Municipal OfficeThe introduction of FaceUp was also extremely important for the Brno-Centre Municipal Office. Their management were concerned that the option to send reports anonymously would result in slander. However, this didn’t materialise. Thanks to FaceUp, their management learnt of a case of long-term bullying in the workplace and were able to successfully resolve the issue.  A slightly unexpected albeit useful dimension that FaceUp gave us was in the area of labour relations. We received several anonymous reports from employees about bullying. After an investigation, we terminated our working relationship with one of the heads of a large department of the Brno-Centre Municipal Office and in another case we placed several employees under different leadership. This then led to increased overall productivity in this office,” describes Petr Stika, secretary at the Brno-Centre Municipal Office.  ADvTechADvTECH is South Africa’s largest private education provider. All of ADvTECH’s 7 580 staff members, teachers, lecturers and students between Grades 4 and 12 at its 96 schools throughout South Africa has access to the app. "Using FaceUp, reports that have come through have been resolved far more efficiently than any other platform or method we have used in the past. Another advantage is that reporters can track what is happening with their report and the status of any investigations that are taking place. Our experience has been excellent, " says Vanessa Crawford, HR Manager at ADvTech. AKKAIndustrial company AKKA produces tools, systems and components for the automobile, railway and aviation industries. They decided to implement FaceUp to be able to communicate better with their employees and get feedback from them: “It was about connecting management with workers. We used to hold regular meetings, but no one raised anything. Now, before each event we invite employees to use FaceUp to tell us what’s on their mind. People really do send in questions which gives us a point of discussion for the meetings.” Vitkovice Steel Vitkovice Steel is a steel company which operates out of the Vitkovice ironworks in Ostrava and employs 900 people. After introducing a whistleblowing platform, their employees started sending around 5-7 reports a month. The reports were mainly generic queries or people seeking reassurance. For example, employees checked if they had correctly understood management communications.  FaceUp is helping to improve their company culture - just after they introduced the platform, 70% of people wrote reports anonymously, now that’s down to just 30%. Employees have understood that they really can ask anything and are no longer scared to write under their own name.  What are companies generally facing? According to our clients, these are the issues most commonly shared by their employees through FaceUp in recent years: When war broke out in Ukraine, many employees started to worry for the future of the company and their own work position. When companies go through a restructuring (for example, after an acquisition), employees asked about new processes, flagged points of confusion, and expressed their concerns for the future. The Covid-19 pandemic brought with it a wide range of measures and regulations which companies had to communicate to their employees. Employees then asked about regulations details or checked if they had understood the information correctly.  Do you need advice on how to effectively introduce a whistleblowing platform? 
Helena JežkováHelena Jezkova Photo.jpeg

Helena Ježková

2022-07-25T10:01:07.045Z1 min read
Brno-střed

"After investigating several reports through FaceUp we terminated our working relationship with a head of department,” reveals secretary of the Brno-Centre Municipal Office

What did the introduction of FaceUp to the Brno-Centre Municipal Office bring? And why has there been an increase in overall productivity across the workplace? Read our interview with the secretary of the Brno-Centre Municipal Office, Bc. Petr Štika, MBA, LL.M. First you introduced an anti-corruption hotline and then subsequently were the first authority in the Czech Republic to introduce an online whistleblowing platform. What motivated you to introduce these channels? "We started using an anonymous whistleblowing channel several years ago because we wanted to increase the city hall’s transparency and introduce an effective tool to prevent corruption. We wanted to give everyone who has been in contact with the office or the organisations of our city district and has witnessed corruption or unethical conduct to be able to report it. We imagined that the option of anonymous reporting would be used by goods or service suppliers who had been unsuccessful and maybe the employees of entrepreneurs who have worked with our city district. We assumed that these target groups in particular would be fearful of reporting suspicious activities that they might have witnessed.” Why did you switch from an anti-corruption hotline to a whistleblowing platform and what do you see as the differences between the two?“A fundamental and significant difference between the two is that when a whistleblower submits a report through a whistleblowing platform you can keep communicating with them, provide feedback, and clarify their report. When reporting through a whistleblowing platform a whistleblower can stay anonymous, the system generates a numerical code with which they can log into their report, receive feedback, add to their report, and maintain contact with the recipient of the report.” How has the introduction of this channel gone for you? What has it improved?“The introduction of an anonymous whistleblowing channel has worked out really well for us. Originally we only thought of it as a tool for preventing corrupt conduct. Nevertheless, whistleblowers do use the tool. We have already received several dozen reports through it. At the beginning we were a little concerned from an ethical standpoint that the ability to send anonymous reports through the channel would result in slander and abuse. But this did not materialise. The reports that we have received so far have been relatively factual and concrete. We were able to investigate them and come to objective conclusions. Thanks to these reports we have also taken a range of other measures. From this perspective, it is an excellent tool for improvement. However, we are prepared for slanderous reports, that is whose goal is not to draw attention to breaches of the law but to unfairly damage someone’s name through the whistleblower’s actions. From my many years of experience in leadership positions I know that the only way to effectively combat slander is to fully investigate, and if the claim is false, fully refute it. That way you clear the person’s name who the slander was aimed at and you maintain good internal culture within your organisation. This is why an anonymous channel is suitable.  After investigating several reports we terminated our working relationship with the head of a large department of the Brno-Centre Municipal Office. What is interesting is that overall productivity then increased in this workplace.  A slightly unexpected albeit useful dimension that we have obtained from the anonymous whistleblowing channel is in the area of labour relations. We received several anonymous reports from employees about bullying. We took this very seriously, as our work environment is very important to us. After their investigation, we terminated our working relationship with one of the heads of a large department of the Brno-Centre Municipal Office and in another case we placed several employees under different leadership. Thanks to this anonymous whistleblowing channel we were able to create better working conditions for our employees. What was interesting is that overall productivity then increased in this workplace.”
Helena JežkováHelena Jezkova Photo.jpeg

Helena Ježková

2022-06-08T08:13:33.000Z1 min read
DSC07679_1.jpg

Thanks to FaceUp, our employees send us 15 relevant suggestions each month, enthuses SPORTISIMO HR Director.

Sports equipment retailer SPORTISIMO has more than 200 stores in 5 countries and employs more than 4,000 people. In order for employees to be able to anonymously send in suggestions of how they might improve the way the company runs, they introduced the online tool FaceUp at the beginning of 2021. Company HR Director Tomáš Rodný is delighted with that decision.  Extremely useful, albeit less serious, reportsFaceUp is an online platform created especially for the anonymous reporting of unfair or illegal conduct within companies (also known as ‘whistleblowing’). However, employees can also use the tool to make less serious suggestions to help improve the company, which happens very often in practice.  “SPORTISIMO is open to employee feedback, which is why we carry out a survey each month, asking staff about a predetermined issue. We introduced FaceUp as more of a complementary tool, a hotline through which people can anonymously raise a given matter. To be truthful, we only expected to receive a small number of reports, for example about serious breaches of internal regulations or even law breaking,” recalls Tomáš Rodný. However the reality was quite the opposite. During a year of operation, SPORTISIMO employees submitted over 180 reports. That’s an average of 15 per month. The majority of these reports were in fact not about serious matters, but more everyday issues. But they were still extremely valuable.  “For example, one person suggested that we change the music in our stores more often. Another employee asked why we don’t have a women’s version of a popular men’s size 42 shoe. At first glance they might be dismissed as trivial, things which management is blind to, but it’s worth dealing with them as it leads to higher employee satisfaction,” continues Tomáš Rodný. Initial fears of misuse of the tool quickly disappearedFaceUp is particularly praised for the simplicity of its implementation and use. “FaceUp has made our work a lot easier. The application interface and all materials are translated into five languages and they have even prepared marketing materials such as flyers. As a result, we’ve been able to introduce FaceUp into all our stores in the Czech Republic, Slovakia, Romania, Bulgaria and Hungary,” added Rodný, who has worked for SPORTISIMO for five years. FaceUp is a simple online whistleblowing platform, which an employee can learn to use within a couple of minutes. Initial fears that FaceUp wouldn’t be used or that employees would abuse it by overwhelming it with nonsense reports proved to be unfounded. “It didn’t happen even once. The overwhelming majority of reports are really relevant, they quickly reach the appropriate person and in turn we resolve the matter. Through FaceUp you can communicate further with the person who sent the report, albeit anonymously, should you need further details or clarification. More straightforward issues we’re able to deal with in 24 hours, the more complex ones within a week or two. Most conversations end with the author of the report thanking us for dealing with the issue,” reveals Tomáš Rodný. Tomáš Rodný has no doubt that he would recommend FaceUp to other companies: "I absolutely recommend FaceUp to any company which, like us, has a number of branches over a large area, for instance over several countries. In such an environment it can be difficult to systematically collect feedback from employees, but thanks to this anonymous platform, it is possible,” he concludes. 
Helena JežkováHelena Jezkova Photo.jpeg

Helena Ježková

2022-05-02T20:36:11.428Z1 min read

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