FAQ

What pricing plans does FaceUp offer?

FaceUp provides three pricing plans to suit different needs:

• Starter: A reliable whistleblower system to ensure compliance and protect your organization.
• Professional: Build a speak-up culture, boost engagement, and monitor employee concerns.
• Enterprise: A custom solution for organizations with complex or unique requirements.

Can I change my plan later?

Absolutely. You can upgrade or adjust your plan anytime based on your organization’s evolving needs.

Are there any hidden fees?

No. FaceUp offers transparent pricing with no hidden costs.

Do you offer custom pricing for large organizations?

Yes. If you have specific needs, we’ll tailor a custom Enterprise package just for you. Contact us to learn more.

What payment methods do you accept?

We accept credit cards and bank transfers.

How does billing work?

You can choose monthly, quarterly, or annual billing. Opting for annual billing can save you up to 30%.

Can I get a refund if I cancel?

Unfortunately, we are not able to offer refunds, as all purchases are final. We, however, put a great deal of effort into introducing our clients to the FaceUp platform and helping them make an informed decision regarding whether we're the right fit for their company.

What happens if I cancel my subscription?

Check our terms of service or contact support for full details about cancellations.

Can I pause my subscription temporarily?

For temporary account changes, reach out to FaceUp’s customer service for assistance.

Need help picking a plan?

You’ll find a detailed plan comparison on our pricing page. Or, contact our team for personalized support.

How does FaceUp protect whistleblower anonymity and data security?

Data security is our top priority. FaceUp:

• Does not store IP addresses or unnecessary metadata
• Stores data securely on AWS servers in the EU
• Offers end-to-end encryption and two-factor authentication
• Is ISO 27001 certified and GDPR compliant
• Runs regular security penetration tests

Whistleblowers remain fully anonymous for as long as they choose.

How long does it take to implement FaceUp, and what does it cost?

Implementation is free, fast, and simple. It only takes a few minutes and doesn’t require IT support. Online onboarding and a helpful knowledge base are included.

Why choose FaceUp?

FaceUp has been serving companies for over five years and schools for more than eight. Today, it’s trusted by 3,500+ organizations in over 60 countries. With 20,000+ reports submitted, FaceUp is known for being secure, easy to use, and fully customizable—supporting both workplace whistleblowing and school anti-bullying efforts.

Can using FaceUp also help schools?

Yes. Every company that joins FaceUp receives five free school accounts to donate to schools of their choice.

Can schools try FaceUp before subscribing?

Yes! Schools can access a free trial to explore all platform features before committing.

What pricing options are available for schools?

Pricing is tailored based on the number of students. Contact us for a personalized quote.

Are there any free trials available for schools?

Yes! FaceUp offers a free trial for schools to experience the platform’s features. This allows educational institutions to assess the system’s suitability before making a commitment.

Can schools upgrade their plan later?

Yes, you can. FaceUp makes it easy for schools to upgrade their plan as they grow or need additional features.

The platform is designed to adapt to your school’s evolving needs. For the most accurate and up-to-date details, we recommend reaching out to FaceUp directly.