How a Global Logistics Enterprise
Reinforced Compliance at Scale

At the company’s request, this case study has been anonymized. 

The organization operates globally in the logistics and supply chain industry, supporting complex operations across multiple regions with thousands of employees in frontline, operational, and corporate roles.

The company has grown into an enterprise organization where safety, labor practices, and compliance play a critical role in day-to-day operations. Running a large, international workforce requires not only clear policies but also trusted systems that allow employees to raise concerns safely.

To strengthen that commitment, the organization decided to implement a dedicated whistleblowing and anonymous reporting platform. The goal was clear: support compliance requirements, including SOX, create safer work environments, and ensure employees have a secure way to speak up when anonymity matters.

The rollout was led by Human Resources, bringing deep experience in investigations, regulatory compliance, and enterprise-scale people risk management.

This is how FaceUp supports employee relations and compliance in a global logistics organization.

When Traditional HR Channels Are Not Enough

Although the organization already had HR coverage across its network, leadership recognized that traditional channels are not always sufficient for sensitive concerns.

The Director of Employee Relations & Compliance explains: “We implemented an anonymous reporting tool to enhance employee comfort and confidence in reporting.”

In operational environments with frontline roles and power dynamics, anonymity can be the deciding factor. 

“This ensures that when employees wish to remain truly anonymous, we have the proper system in place to receive reports, conduct our due diligence in addressing concerns, and maintain a safe and compliant workplace.”

SOX requirements were also a contributing factor in formalizing the approach to anonymous reporting and documentation.

Finding the Right Balance in Vendor Selection

When evaluating solutions, the organization focused on finding a platform that would be adopted by employees while still meeting enterprise compliance needs.

“Our decision was based on finding the right balance: a user-friendly platform with effective tools, a vendor that offers acceptable response times and a high level of service, and a competitive price point.”

Ease of use for employees was critical. “The primary feature is ease of use for the end user at the employee level.”

From an administrative perspective, flexibility also mattered. “Being able to customize the portal for our needs and quickly download bulk information was also important. We selected FaceUp because it met the majority of our requirements.”

How FaceUp Is Used Today

Today, FaceUp is used primarily for whistleblowing and internal anonymous reporting.

The platform is embedded into Employee Relations and Compliance workflows. 

“Outside of high-risk cases, we maintain a weekly review cadence and receive real-time notifications whenever a new concern is submitted.”

“Our volume on a weekly basis is fairly low, so ensuring that we remain timely with our internal investigations and the corresponding messaging back to the anonymous complainant is important.”

C-level leadership involvement ensures these cases are fully investigated and resolved. 

“C-level leadership inquires on high-risk or cases material to the organization’s operations and the well-being of employees.”

These typically include:

• Safety
• Harassment and sexual harassment
• Discrimination
• Ethical concerns
• Theft

Addressing Industry-Specific Risks in Logistics

The logistics industry presents people-related risks that can directly affect safety and operations. “We focus on several critical areas, with safety being a top priority.”

In addition, labor relations and ethical conduct are closely monitored. 

“Maintaining sound labor relations and practices, and actively ensuring that no abuse of power occurs, are all crucial to our business operations.”

Once a concern is received, investigations begin immediately using standard internal processes. “If it’s a high-risk issue, the investigator will typically be a senior leader in HR.”

These investigations are closely tied to internal policies and external regulations, including:

• Anti-harassment and discrimination policies
• Rules of Conduct and Code of Conduct
• Safety and workplace violence policies
• OSHA, NLRA, and applicable labor laws such as Title VII and ADEA

Supporting Compliance With a Formal Reporting Channel

From a compliance perspective, FaceUp provides a structured and traceable way to manage anonymous concerns. “FaceUp supports our goals by providing a formal anonymous channel for documenting concerns, which allows us to be proactive in addressing them.” FaceUp plays a key role in proactive risk management and documentation.

Demonstrating Commitment to Our Customers

The value of FaceUp extends beyond internal teams. “It’s important for our customers to recognize our commitment to handling employee concerns appropriately.”

The organization sees a direct connection between employee experience and customer outcomes. 

“We believe wholeheartedly that the employee experience drives the customer experience.”

Providing an anonymous reporting tool supports a workplace culture that the organization is proud of. 

“This supports our ability to meet the production demands of our customers consistently.”

Final Thoughts: A Practical Foundation for Enterprise Organizations

Reflecting on their experience, the organization emphasizes awareness and accountability. “Ensure your employees are fully aware of expectations and understand their role in maintaining a safe and compliant workplace.”

Anonymous reporting enables early action. “This includes encouraging them to bring concerns forward so the company can take timely action.”

And anonymity remains essential. 

“Providing an anonymous avenue for employees is crucial for guaranteeing all concerns can be raised and properly addressed.”

For logistics companies and other enterprise organizations, FaceUp provides real-world proof that anonymous reporting can be practical, trusted, and effective at scale.