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Customer Feedback

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Solution Customer feedback - FaceUp #1 Rated Whistleblowing Software Worldwide

Turn Feedback into Loyalty

FaceUp streamlines the collection of anonymous customer feedback, helping you address issues, improve satisfaction, and build lasting loyalty—driving stronger relationships and better business outcomes.

  • The Problem

    Infrequent feedback hampers progress and continuous improvement.

    Our Solution

    FaceUp delivers real-time, ongoing feedback, empowering your organization to adapt and grow.

  • The Problem

    Unresolved customer concerns can harm your brand’s reputation and erode trust.

    Our Solution

    FaceUp facilitates swift and anonymous feedback resolution, protecting your reputation and preserving customer trust.

  • Problem

    Irregular feedback leaves gaps in understanding customer needs, slowing your ability to act.

    Our Solution

    FaceUp enables swift, anonymous feedback resolution, safeguarding your reputation and trust.

  • The Problem

    Generic feedback lacks depth, making it hard to address specific issues and drive improvement.

    Our Solution

    FaceUp enables detailed follow-ups and actionable responses, ensuring every concern is thoroughly addressed.

  • 58%

    more honest feedback in organizations with anonymous systems.

  • 4+

    years for a company to fully recover from reputational damage.

  • 83%

    of companies that focus on customer happiness see revenue growth.

Powerful Tools, Zero Hassle

FaceUp is easy to use and ready to go. With customizable settings, pre-built templates, and support for 120+ use cases, you can launch quickly. No steep learning curve, just a smooth setup that works.

  • Anonymous Reporting

    Two-way communication, custom forms, and evidence uploads make secure reporting simple and effective.

  • Whistleblower Hotline

    Live or automated call options in multiple languages, ensuring smooth, accessible reporting for everyone.

  • Smart Surveys

    Get real insights, fast. Launch pulse checks or deep dives with follow-ups and analytics that drive real change.

  • AI Assistant

    Auto-analyzes reports, flags patterns, suggests next steps, and builds custom surveys and forms in seconds.

  • Case Management

    Track all cases in one place. Set deadlines, assign tasks, and customize workflows for efficient resolution.

  • Data & Insights

    All your metrics, one dashboard. Filter, visualize, and uncover trends with AI-powered summaries.

Why Organizations Choose FaceUp

FaceUp empowers businesses to gather valuable insights, address issues proactively, and make data-driven decisions that enhance the overall customer experience.

    • Improve processes and customer satisfaction by resolving concerns early.

    • Address issues early to prevent negative reviews and protect your brand.

    • Build stronger relationships to boost loyalty, NPS, and LTV.

    • Manage feedback from both customers and employees all in one place.

    • Make informed, data-driven decisions to meet customer needs.

    Effortlessly connect FaceUp with 3,000+ apps

    Learn More

    Real Voices, Real Impact

    • Tracey Banta

      HR Manager

      FaceUp made the setup process a breeze. The customer service was amazing, and the user experience is intuitive and easy to navigate.

      #Fantastic #UXfriendly

    • Thomas Kafka

      Partner, Forensics

      I've admired FaceUp since its early days combating school bullying. Now, it helps companies protect their reputation, employees, and culture.

      #Security #Reputation #Culture

    • Vanessa Crawford

      HR Director, ADvTECH Group

      FaceUp has been a game-changer. It’s intuitive, packed with useful features, and backed by a responsive support team

      #Intuitive #customersuccess

    • Rohia Hakim

      Compliance expert, CTP Invest

      Whenever whistleblowing comes up, I recommend FaceUp. It’s secure, user-friendly, and affordable. Plus, it supports the fight against bullying in schools, which makes it even more meaningful.

      #Security #Easy-to-use

    • Zuzana Cholevova

      HR Manager, Omnicom Media Group

      Introducing FaceUp was our way of ensuring people feel confident to speak up when necessary. It also contributes to creating a safer environment for school children, which aligns with our values

      #Speak-up #Safety

    • Jaime Gómez Balderrama

      Director Ética Integral

      FaceUp is an intuitive, user-friendly platform that covers all essential features. Its simplicity allows for a quick implementation, and I appreciate how flexible it is to meet our needs.

      #User-Friendly #Flexible

    • Thomas Rodny

      HR Director, Sportisimo

      FaceUp is a must for companies with multiple locations. It makes gathering employee feedback efficient and anonymous, even across different regions and countries.

      #Anonymity #Feedback

    • Jiri Linek

      Ministry of Foreign Affairs of the Czech Republic

      To ensure compliance, we implemented FaceUp as part of our internal program. It ticks all the boxes for security, anonymity, and accessibility, and their team is always available to support us.

      #Security #Whistleblowing

    See How FaceUp Transforms Organizations

    Book a Demo

    Built for Global
    Compliance & Security

    A secure, user-friendly platform that drives compliance, promotes transparency, and empowers employees to speak up safely.

    Pricing Plans

    Choose a plan tailored to your needs, designed to help you effectively manage customer feedback and promote a safer, more transparent organization.

    See More

    Starter

    Cover your legal bases with a powerful, secure whistleblowing tool.

    from $99

    Monthly excl. VAT

    Professional

    Go beyond compliance basics. Build a true speak-up culture.

    from $169

    Monthly excl. VAT

    FAQ