Problem
Without regular feedback, it’s hard to identify areas for growth or resolve ongoing issues.
Your solution
Customer Feedback
Reclaim missed opportunities and understand customer needs with data-driven insights that drive smarter decisions and improve service quality and satisfaction.
Schedule your demo
Leverage Customer Feedback for Growth
FaceUp makes it easy to collect anonymous customer feedback and helps you improve customer satisfaction, solve problems and build loyalty that leads to better results and stronger relationships.
Our Solution
FaceUp provides ongoing internal customer feedback through reporting and surveys, driving improvement.
Problem
Negative public feedback can harm your company’s image and erode trust.
Our Solution
FaceUp enables service resolutions, protecting your reputation and relationships with customers.
Problem
Occasional surveys miss ongoing issues and fail to capture timely insights.
Our Solution
FaceUp ensures 24/7 feedback availability through chat or voice messages, so you’re always informed.
Problem
Most of the survey responses are often not insightful enough, and don't give you the opportunity to ask for more details.
Our Solution
FaceUp surveys allow you to ask back the customer about their response so you can understand their feedback in depth.
58%
more honest feedback is received in organizations that implement anonymous systems.
4+
years for a company to fully recover from reputational damage.
83%
of companies that prioritize making customers happy experience growing revenue.
Simple Tools. Safer Culture. Seamless Fit.
FaceUp fits effortlessly into your workflow. Designed for ease, built for action, and customizable to your exact needs.
Anonymous Reporting
Two-way communication, custom forms, and evidence uploads make secure reporting simple and effective.
Whistleblower Hotline
Live or automated call options in multiple languages, ensuring smooth, accessible reporting for everyone.
Smart Surveys
Get real insights, fast. Launch pulse checks or deep dives with follow-ups and analytics that drive real change.
AI Assistant
Auto-analyzes reports, flags patterns, suggests next steps, and builds custom surveys and forms in seconds.
Case Management
Track all cases in one place. Set deadlines, assign tasks, and customize workflows for efficient resolution.
Data & Insights
All your metrics, one dashboard. Filter, visualize, and uncover trends with AI-powered summaries.
Security & Privacy
End-to-end encryption, GDPR-compliant hosting, and access control tailored to your organization.
Integrations
Connect with Slack, BambooHR, Power BI, and more to automate tasks and stay updated in real time.
Templates & Customizations
Launch fast with ready-to-use templates—or fine-tune every detail to fit your internal policies and tone.
Key Advantages
FaceUp’s customer feedback tools allow businesses to centralize input, resolve issues early, and make data-driven decisions.
Gather insights to improve processes and customer experience.
Address issues early to avoid negative public reviews.
Build stronger relationships to improve loyalty, NPS, and LTV.
Manage feedback from customers and employees in one place.
Make data-driven decisions to meet customer needs.
Real Voices, Real Impact
Tracey Banta
HR Manager
The whole setup process was seamless and their customer service was amazing. The UX is great and very user friendly. Overall, the collaboration was really enjoyable.
Thomas Kafka
Partner, Forensics
I've been watching FaceUp with admiration ever since it helped kids fight back against bullying in schools. Today, it does the same great work for companies - helping them protect their reputation, employees, assets and company culture.
Vanessa Crawford
HR Director, ADvTECH Group
FaceUp has really helped us a lot. We've had a great experience with it - it's easy to use, works seamlessly and offers a lot of useful features. Plus, their team is always willing to help.
Rohia Hakim
Compliance expert, CTP Invest
Whenever we talk about whistleblowing, I always recommend FaceUp. We chose it because it's secure, easy to use and affordable. Plus, by using it, we are contributing to the fight against bullying in schools, which makes even more sense.
Zuzana Cholevova
HR Manager, Omnicom Media Group
We understand that in some situations it is not easy to speak up. That's why we introduced FaceUp - we want to give people the confidence that they can turn to us even in difficult times. At the same time, we are helping to create a safer environment for school children, which is really important to us!
Jamie Gómez Balderrama
Director Ética Integral
FaceUp is an intuitive and user-friendly whistleblowing platform that includes all the key features needed for any company. Its simplicity allows for fast and smooth implementation. What I appreciate the flexibility and the effort to adapt to specific customer needs.
Thomas Rodny
HR Director, Sportisimo
I definitely recommend FaceUp to all companies that, like us, have branches spread across different regions and countries. In such an environment, it is often difficult to systematically collect feedback from employees, but this anonymous platform makes it easy and efficient.
Jiri Linek
Ministry of Foreign Affairs of the Czech Republic
To ensure compliance with the required regulations, we have implemented FaceUp as part of our internal program. Our selection process focused on security, anonymity and ease of accessibility. FaceUp meets all of these requirements and their team is always available to us.
See How FaceUp Transforms Organizations
Top-Notch Security & Global Compliance
You can confidently implement a safe, compliant customer feedback solution that helps you understand customer needs with data-driven insights and encourages your customers to speak up.
ISO 27001 certified
GDPR compliant
Local data storage
End-to-end encryption
Penetration tested
Servers certification SOC 2
Pricing Plans
Choose a plan tailored to your needs, designed to help you effectively manage customer feedback and promote a safer, more transparent organization.
See MoreStarter
Whistleblowing System to fulfill your legal requirements
from $99
Monthly excl. VAT
Professional
All you need to foster an authentic speak-up culture
from $169
Monthly excl. VAT