Whistleblowing articles and news

Employee feedback software
  • Corporate culture

Elevate employee engagement and drive organizational success with feedback software

What is employee feedback software?Employee feedback software is a tool designed to capture the insights, suggestions, and opinions of your team members, fostering an environment of continuous learning and development. While customer feedback has been a cornerstone of business improvement for decades, forward-thinking companies across the US are increasingly valuing employee input as a critical resource for enhancing their operations and workplace culture. This software enables organizations to tap into their most valuable asset—their employees—to drive innovation, improve processes, and create a more engaging and productive work environment. A feedback software solution streamlines the process of gathering, organizing, analyzing, and showcasing employee feedback, making it effortless to harness insights for strategic improvement. Why should your organization collect feedback from its employees?Benefits for employers:Enhance Training and Development: Employee feedback software enables managers to pinpoint specific training needs and growth opportunities within their teams. It provides a streamlined method for recording and referencing feedback, consolidating all insights in one accessible location.Strategic HR Insights: This tool aids HR departments in transforming feedback into actionable plans. It highlights areas where managers may require additional support or training, contributing to a more effective leadership structure.Reduce Turnover: By addressing concerns and valuing employee feedback, organizations can significantly lower turnover rates, cutting the high costs and productivity losses associated with replacing staff.Internal Resolution: Keeping feedback within the organization minimizes the risk of external grievances, reducing the chance of employees seeking third-party interventions, such as media exposure.Innovative Ideas: A feedback system is an excellent channel for uncovering valuable suggestions and ideas from employees, fostering a culture of innovation and collaborative improvement.Cultivate a Feedback Culture: Implementing a robust feedback system promotes continuous improvement, enhances productivity, and instills a sense of openness and ownership among employees, creating a more dynamic and engaged workplace.Benefits for employees:Empowerment through Feedback: Employees can both request and provide feedback, anonymously if desired, empowering them to actively participate in their personal and professional development.Recognition and Value: The act of soliciting feedback makes employees feel appreciated and listened to, reinforcing their value to the organization.Openness and Transparency: Working in an environment that encourages feedback signifies a commitment to transparency and open communication, fostering a positive workplace culture.Safe and Anonymous Contributions: The option to submit feedback anonymously ensures that employees can express concerns without fear of retaliation, promoting honesty and constructive criticism. Some possible use cases of feedback softwareThe beauty of feedback software lies in its versatility and the vast potential for customization to meet your company's unique requirements. While the applications are nearly limitless, offering numerous opportunities for innovative use, here are a few examples of how you could leverage this solution to benefit your organization: Employee questionnaires Employee satisfaction surveysCompany culture surveysCompany facilities & benefits surveysOnboarding surveysProfessional development surveysPerformance appraisal surveysExit surveysInternal Q&A platformYou might wonder, "Why not just use a Google Form for feedback collection?" While that's a viable option, it falls short of offering key functionalities that can significantly enhance the feedback process, such as guaranteed anonymity and the capability for ongoing dialogue. Advanced feedback platforms, such as FaceUp, elevate the experience by enabling you to establish a comprehensive resource center on specific subjects. This can include uploading FAQs, resource materials, links to webinars, and much more, providing a richer, more engaging environment for feedback and learning. Top 10 solutions for employee feedback softwareG2.com is the go-to source for software reviews, bringing together user ratings to calculate an average score out of 5 for various software options. Let’s highlight a few of G2's top picks for employee feedback tools. These aren't just the highest-rated on average. Instead, they're the tools that not only receive a lot of positive feedback but also maintain strong overall scores, making them both popular and trusted among users. FaceUpRating: 4.9/5 (61 reviews) FaceUp is more than just a whistleblowing platform; it's a secure, user-friendly solution that empowers people to speak up with confidence. Reporting wrongdoing with FaceUp is a seamless process, accessible through a website or mobile app in just two clicks. It features customizable reporting forms and advanced report management that is available in 113 languages. By adhering to GDPR requirements, obtaining ISO 27001 certification, and ensuring end-to-end encryption with two-factor authentication, FaceUp stands as a fortress of privacy. The ease of integration through API with a company's intranet, website, or app means that FaceUp seamlessly becomes a part of the organization's ecosystem. It goes beyond basic compliance with the EU Whistleblowing Directive and Whistleblower Protection Act - it helps create a culture of transparency and integrity. With over 3,000 organizations worldwide placing their trust in FaceUp, it stands out both for its features and its commitment to making the world a better, safer place.  Whistleblower SoftwareRating: 5.0/5 (102 reviews) Whistleblower Software excels in compliance with the EU Whistleblower Protection Directive for organizations of all sizes. It has a user-friendly interface which makes it an ideal choice for those focused solely on compliance. However, organizations seeking a broader range of features might find other solutions more suitable. AllVoicesRating: 4.4 (73 reviews) AllVoices is an employee relations platform that leverages AI to streamline HR operations. It focuses on improving the employee experience as it is optimized for quick responses. Users rate it for its strong performance in employee engagement and HR case management. SpeakUpRating: 4.6/5 (19 reviews)SpeakUp positions itself as a comprehensive whistleblowing and case management system, with an intuitive and adaptive platform. It's optimized for organizations with complex needs that ensures compliance with multiple international standards. Their users appreciate their focus on security and privacy. NotMe SolutionsRating: 4.9/5 (49 reviews) NotMe Solutions is said to be a highly user-friendly, 2-in-1 whistleblowing and case management platform. It’s known for its effectiveness in addressing sexual harassment, discrimination, and various misconducts. It stands out for its fast implementation and AI-powered report management system that facilitates anonymous reporting and real-time analysis.  Ethico (formerly ComplianceLine)Rating: 4.7/5 (45 reviews)Ethico offers a comprehensive suite of solutions that aims to manage risk and boost healthy corporate cultures through effective whistleblower and case management software. They also include support such as innovative e-learning programs. Ethico excels in providing a human-focused approach, however, it ranks 17th in ease of use within its category, so some users might find alternative solutions with more intuitive interfaces slightly more accessible. OneTrust Ethics and Compliance CloudRating: 4.1/5 (18 reviews) OneTrust Ethics and Compliance Cloud (aka Convercent) offers what they call the Trust Intelligence Platform that’s designed to deal with challenges through automation and regulatory guidance. It emphasizes data protection with certifications like ISO 27001/27701 and SOC 2 Type II. Their platform aims to simplify audit preparations with automated evidence collection. NAVEX OneRating 3.8/ 5 (49 reviews)NAVEX One offers a unified Governance, Risk, and Compliance Information System (GRC-IS) aimed at enhancing corporate culture through integrity. Their focus is on risk and compliance management. It boasts functionalities including 24/7 hotline support, incident analysis, and IT risk management.  EQS Integrity LineRating: 4.7/ 5 (41 reviews) EQS Integrity Line offers a secure and anonymous whistleblowing hotline that’s designed for employees to report issues like corruption and harassment. It emphasizes the protection of whistleblowers through encryption and strongly focuses on security and anonymity.  WhispliRating: 4.9/5 (64 reviews) Whispli supports compliance officers with a case management system and offers a secure, anonymous reporting channel through mobile apps. It has an emphasis on ease of use, multi-language support, and compliance with international standards. Their users appreciate the comprehensive approach to managing and acting on reports. Features of good employee feedback softwareRemove the administrative work from giving and receiving feedback with reusable, customizable templates. Make providing feedback secure and easy with anonymity, attachments, and voice messages. Get all the additional information you need with follow-up communication Get an overview of the feedback you’ve received with built-in analytics and reporting. Integrate your feedback software with your other internal tools using an API connection. Stay up to date with everything with email and other notifications. Anonymity - why it’s a key part of any feedback softwareExploring the significance of anonymity further, let's focus on why it's an indispensable feature of any employee feedback solution, from both the perspectives of employees and employers: For Employees:Confidence in Privacy: Anonymity empowers employees to share their feedback without fear of exposure or reprisal, fostering an environment where they feel safe to express genuine concerns and ideas.Freedom to Speak Up: It allows for more open communication about sensitive issues that might be challenging to discuss face-to-face, ensuring that crucial feedback isn't left unsaid.Feeling Valued: Knowing their input is welcomed anonymously helps employees feel respected and acknowledged, enhancing their sense of belonging and value within the company.For Employers:Increased Engagement: The promise of anonymity encourages more employees to actively participate, significantly boosting the quantity and diversity of feedback gathered.Discover Hidden Insights: Anonymity can unveil unique ideas and highlight issues that might not surface in a non-anonymous setting, offering valuable insights that can drive innovation and solve underlying problems.Cost Savings: Anonymity in feedback mechanisms can lead to substantial financial savings by bringing to light issues like potential theft or fraud early on.Legislative Compliance: It helps ensure that the organization stays in line with relevant laws and regulations, particularly those related to privacy and whistleblower protection.FaceUp - Embrace a culture of speaking upReady to embrace a culture of speaking up within your organization? Experience the transformation firsthand with FaceUp. Sign up for our complimentary 14-day trial and explore how we can support your journey towards a more open and responsive feedback environment.  Or get in touch with our specialist today to arrange a free demo to see FaceUp employee feedback software in action.
8 min read
online suggestion box
  • Whistleblowing

What is an online suggestion box?

An online suggestion box (sometimes called ‘anonymous suggestion box’ or ‘virtual suggestion box’) is the digital version of the physical box of the past in which company employees could drop slips of paper with suggestions for improvements. These days, organizations may choose to implement an online version which brings with it a range of additional benefits.  What are the advantages of an online suggestion box?First and foremost, implementing a virtual suggestion box demonstrates that you are an open and transparent employer that values feedback from your employees.  The subsequent boost to employee morale can lead to an increased workforce retention rate, saving your company money in the long term. Did you know it costs an average of 6 months’ salary to replace a member of your team? In receiving feedback through a virtual suggestion box, you may discover ways to make your processes more efficient, a lucrative new product or service, or unearth some deep-rooted dissatisfaction amongst your workforce.  You might even unearth a case of internal theft or company fraud, something which costs the average company 5% of their annual revenue. In providing a channel for staff to voice their concerns, you are able to keep these issues inside your company and avoid unwanted and negative media attention. For employees, an online anonymous suggestion box means that they have a clear means of making their voice heard when they witness wrongdoing or suspect it. Since these suggestion boxes should always offer an anonymity option (like FaceUp), they will also be protected against any potential retaliation or damage to their future career prospects. This is also beneficial to the company itself since it increases the likelihood of their employees using the system. Finally, introducing an online suggestion box and in doing so, providing an anonymous reporting channel, ensures that your organization remains compliant with the whistleblowing legislation in your particular territory (such the EU Whistleblowing Directive) as well as any standards or certifications which you follow. Read more about standards and certifications in our recent post. What functions should online suggestion box have?User-friendliness: It should be effortles to set up and navigate the virtual suggestion box is effortless, with an intuitive user experience.Customizability: Your virtual suggestion box should be adaptable to align with your company's identity and branding. You should have the ability to incorporate elements such as your logo and corporate colors into forms and surveys.Anonymity: Employees or customers should have the option to submit suggestions and feedback anonymously. Notifications: Your anonymous suggestion box should send reminders to employees, ensuring consistent participation and maximizing the feedback you receive.Data and analysis: The tool should enable the swift organization and analysis of suggestions and feedback, offering visual data and analytics to inform your business decisions effectively.Easy Integration: The online suggestion box should be easily integrated through API with your company intranet, website, or app.How can I ensure my team uses a suggestion box?You can read in more detail about how to successfully implement an anonymous suggestion box in another of our recent blog posts, but it comes down to essentially three key pillars: A clear communication plan so that your employees know that the online suggestion box exists and are encouraged to use it.Training provision so employees are comfortable using the system, know when to use it and can get the most out of all the features it offers.Assigning roles, i.e. deciding which members of your company will be responsible for receiving suggestions and taking appropriate action.Which suggestion box should I choose?There are a host of online suggestion box solutions available on the market. Take a look at the software review website G2’s whistleblowing solution section for a comprehensive overview. FaceUp is proud to have a rating of 4.9/5 stars on this trusted comparison site. We believe that our whistleblowing platform serves perfectly as an anonymous suggestion box, thanks to features such as confidential reporting, follow-up two-way communication, voice messaging, intuitive user design, and high level of data security.  FaceUp is GDPR compliant, ISO 27001 certified and offers E2E encryption and 2FA. FaceUp can easily be integrated with your company intranet, website, or app through API. If you would like to give FaceUp a try, you can do so with a free 14-day trial. Are you looking for a virtual suggestion box?For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
4 min read
Anonymous Workplace Reporting Empowering Employees and Unveiling Benefits for Companies
  • Corporate culture
  • Whistleblowing

Anonymous Workplace Reporting: Empowering Employees and Unveiling Benefits for Companies

Anonymous workplace reporting is where employees or any other stakeholders of a business or organization notify the relevant person in that organization of unethical or illegal conduct, without fear of recrimination.  Allowing employees and other individuals to report misconduct or make general suggestions anonymously has a multitude of benefits. These include but are not limited to: Helping to create a culture of transparency and open communication, building trust within a workplaceProviding a secure channel where employees can request guidance, raise queries and make potentially transformative suggestionsProtecting whistleblowers from recrimination, ostracization, or any other negative consequences of speaking upAllowing employees to feel heard and valuedEnsuring your business or organization remains compliant with the relevant whistleblowing legislation in your regionFor example, if an employee feels that they are being bullied, harassed or otherwise mistreated by their line manager, but are afraid to speak up in case their career chances are affected as a result, they can choose to notify the authorized person within their company or organization anonymously and the matter can then be dealt with. Alternatively, if an employee notices an inefficiency in one of their work processes, but does not feel like they have the requisite authority to point it out, they can do so anonymously, potentially saving their company money and/or time. Implementing anonymous reporting in your organizationThere are several ways to implement an anonymous reporting channel in your organization. The most common forms this takes are: An online form: i.e through as whistleblowing platform such as FaceUp, or a designated reporting/feedback toolA hotline: often outsourced to a third party, which employees can call to report their concerns or suspicionsA suggestions/trust box: now a more old-fashioned approach, this is literally a physical box into which employees can drop notesWhen implementing an anonymous reporting tool, it is important to communicate it properly to your employees and offer training in using it. This fosters familiarity and comfort with the system and increases uptake and use. Case studies where anonymous reporting proved beneficialThe experience of company Vitkovice Steel, represents an interesting case study since they noticed that the implementation of an anonymous reporting channel actually led to the percentage of anonymous reports decreasing over time. To begin with, 70% of reports were under the cover of anonymity, eventually going down to 30%, bearing out the improvement in the workplace culture.  Another client, the Brno Municipal Office, found that the introduction of an anonymous whistleblowing platform led to the discovery of instances of bullying by a particular individual who was subsequently removed from the company. They then noticed an increase in productivity after this individual had left. Read about our clients experience with using the anonymous reporting system. ConclusionOverall, it is clear that introducing an anonymous reporting channel in your organization is hugely beneficial in ensuring that employers and anyone else who interacts with your company has the means to report suspicions of wrongdoing or offer up suggestions for improvement, without fear of retribution or embarrassment. Clearly, there are challenges in implementing such a channel, notably in raising awareness of its existence, helping people learn to use it, and ensuring that they continue to use it on a regular basis.  However, these challenges can and must be overcome in order to create a safe, secure, open workplace where employees feel valued and empowered to speak up. Are you seeking to enhance transparency within your organization?Discover how to effectively implement an anonymous reporting platform tailored to your company's needs. Book a consultation with our whistleblower specialist today.
3 min read
Brno-střed
  • Whistleblowing

"After investigating several reports through FaceUp we terminated our working relationship with a head of department,” reveals secretary of the Brno-Centre Municipal Office

What did the introduction of FaceUp to the Brno-Centre Municipal Office bring? And why has there been an increase in overall productivity across the workplace? Read our interview with the secretary of the Brno-Centre Municipal Office, Bc. Petr Štika, MBA, LL.M. First you introduced an anti-corruption hotline and then subsequently were the first authority in the Czech Republic to introduce an online whistleblowing platform. What motivated you to introduce these channels? "We started using an anonymous whistleblowing channel several years ago because we wanted to increase the city hall’s transparency and introduce an effective tool to prevent corruption. We wanted to give everyone who has been in contact with the office or the organisations of our city district and has witnessed corruption or unethical conduct to be able to report it. We imagined that the option of anonymous reporting would be used by goods or service suppliers who had been unsuccessful and maybe the employees of entrepreneurs who have worked with our city district. We assumed that these target groups in particular would be fearful of reporting suspicious activities that they might have witnessed.” Why did you switch from an anti-corruption hotline to a whistleblowing platform and what do you see as the differences between the two?“A fundamental and significant difference between the two is that when a whistleblower submits a report through a whistleblowing platform you can keep communicating with them, provide feedback, and clarify their report. When reporting through a whistleblowing platform a whistleblower can stay anonymous, the system generates a numerical code with which they can log into their report, receive feedback, add to their report, and maintain contact with the recipient of the report.” How has the introduction of this channel gone for you? What has it improved?“The introduction of an anonymous whistleblowing channel has worked out really well for us. Originally we only thought of it as a tool for preventing corrupt conduct. Nevertheless, whistleblowers do use the tool. We have already received several dozen reports through it. At the beginning we were a little concerned from an ethical standpoint that the ability to send anonymous reports through the channel would result in slander and abuse. But this did not materialise. The reports that we have received so far have been relatively factual and concrete. We were able to investigate them and come to objective conclusions. Thanks to these reports we have also taken a range of other measures. From this perspective, it is an excellent tool for improvement. However, we are prepared for slanderous reports, that is whose goal is not to draw attention to breaches of the law but to unfairly damage someone’s name through the whistleblower’s actions. From my many years of experience in leadership positions I know that the only way to effectively combat slander is to fully investigate, and if the claim is false, fully refute it. That way you clear the person’s name who the slander was aimed at and you maintain good internal culture within your organisation. This is why an anonymous channel is suitable.  After investigating several reports we terminated our working relationship with the head of a large department of the Brno-Centre Municipal Office. What is interesting is that overall productivity then increased in this workplace.  A slightly unexpected albeit useful dimension that we have obtained from the anonymous whistleblowing channel is in the area of labour relations. We received several anonymous reports from employees about bullying. We took this very seriously, as our work environment is very important to us. After their investigation, we terminated our working relationship with one of the heads of a large department of the Brno-Centre Municipal Office and in another case we placed several employees under different leadership. Thanks to this anonymous whistleblowing channel we were able to create better working conditions for our employees. What was interesting is that overall productivity then increased in this workplace.” 
3 min read
online trust box.jpg
  • Whistleblowing

What is an online trust box and how does it work?

As explored in the previous chapter, if companies use standard whistleblowing systems, they will need to implement multiple ones to minimise the risk of losing reports. An alternative presents itself in an online trust box — an anonymous cloud-based platform that solves issues that plague other tools. Trust boxes have numerous advantages compared to other solutions. First and foremost, reporting can be completely anonymous. However, unlike emails or Google forms, this anonymity does not come at the expense of the whistleblower. Instead, employees make a report via the tool, and it is sent to their organisation. This is often achieved through using an access code or link unique to the company. There is no need to create an anonymous email address or find a private space to make a phone call to the hotline. Since there is a mobile app available as well, the report can be made from anywhere at any time. And if an employee chooses not to report anonymously, all they need to do is provide their name in the report; the decision is completely up to them. Reporting is not just anonymous but also simple, making it suitable even for less tech-savvy employees. While submitting reports, employees can attach files, thus providing evidence. Unlike many of the previously mentioned anonymous systems, online trust boxes are not just one-way communication. Once a report is submitted, the whistleblower can come back to it and check the progress. Also, the person processing the report can contact them back and ask for further information when needed, all while maintaining anonymity. Trust boxes prevent data manipulation. Email can be easily deleted or hacked, complaints left in a box easily discarded, and the hotline personnel’s notes may end up not reflecting the situation correctly. None of this can happen with online trust boxes. There is an activity log that helps track everything that happens to each ticket. Also, once a report is submitted, it will be saved in the database where it will be archived for a minimum of 10 years. This not only prevents data manipulation, but it also saves proof if needed for future legal proceedings. There is also the possibility of setting up different notifications, so resolution specialists will never miss a ticket. It is also possible to assign a different team or a person to resolve the report. If needed, it is possible to consult an expert via the internal comment function. When needed, reports can be limited only to a targeted audience. Online trust boxes also allow inputting reports submitted via other sources, for example, from managers or via an email. Once all the data is reported, it enables a running analysis that can help companies understand whistleblowing trends and react in time. Besides these advantages, online trust boxes also meet legal whistleblowing requirements — the EU is introducing a directive on whistleblowing, which needs to be implemented by the member states by December 17, 2021. More countries across the globe, such as the US, the UK, China, India, South Korea, Australia, Japan, New Zealand, have whistleblowing policies as well. Even if the whistleblowing law is not implemented in your country yet, having a system is often a requirement from investors. Online trust boxes are a one-stop whistleblowing solution for companies. They address the disadvantages of other commonly used systems, and much more. In the next chapter, we will analyse how to introduce it within an organisation.
3 min read
Whistleblowing channels Comparison
  • Whistleblowing

The Grand comparison of whistleblowing channels. What is the best solution?

There are many ways to tick off the legal requirement for an internal whistleblowing channel. For those of you who want to enable people to safely speak up, we have a comparison of the individual tools side by side, with regard to the conditions of the new proposal for whistleblowing protection law. Phone lineIt takes a lot of courage for an employee to reach out via phone call. Phone call forces the person to describe the context without a chance to read and review what they want to say or to attach any form of evidence such as a document, a photo, or other files. This solution lacks information about who is dealing with the report and what its current state is. In small teams, there’s also no guarantee of anonymity, as the employee’s voice can easily be recognized (what if there’s only one woman on the team?). Requires creating a new anonymous account or numberDoesn’t allow the notifier to think everything through and review what they want to shareThe reporter can’t attach any documents and evidenceAnonymity can’t be guaranteedThe line isn’t always available but is subjected to the work hours of the responsible personAccording to the new law proposal, the received reports will have to be stored in written formEmail E-mail at least eliminates the possibility to identify the notifier by their voice. But different obstacles can arise. Imagine yourself in the shoes of an employee from an older generation who’s already nervous enough about wanting to share a problem with you. If you expose them to the lengthy process of creating an anonymous e-mail, they will likely give up on it instead. Moreover, it will be a chore to create order within all the anonymous correspondence. Not to mention that it will be difficult to collaborate on resolving the issues safely with other colleagues. Requires creating an anonymous e-mail addressYou’re likely to get lost in all the incoming anonymous correspondenceMore people can’t collaborate on resolving issues at the same time, on top of which the notifier does not know the current state.It’s a cheap solutionOnline whistleblowing channel An online trust box platform enables anyone to speak up about anything safely and anonymously. In addition, it provides the whistleblower with an overview of what is happening with his report and the company solver can even establish a dialogue. In the administration of online reporting channels, the solvers can see the status and number of active reports. They can collaborate with other colleagues on the solution and possibly view supporting materials, such as attached photos or documents. Access to the channel can also be given to the customers, job seekers, or even suppliers. Choose an online whistleblowing channel wisely. Ensure it meets all the demands that will soon be required from you and that it’s truly safe. It’s good to check how the personal data is handled, whether all the messages are encrypted, and if the ISO certification is present. The whistleblower’s anonymity is guaranteed as long as they want to have itThey can attach any documents and other forms of evidenceThe solvers can establish a dialogue with the whistleblower without putting their anonymity at riskNo need for creating an accountIt’s available also for suppliers, customers, and other kinds of whistleblowersThere can be an option to include third parties in solving a certain topic (e.g. your lawyers or the company psychologist)Physical mailbox A physical mailbox is a good start. But how to follow up on an anonymous correspondence that arrives in the mailbox? How to find out further details, if someone mentions a serious issue and you’re lacking essential information needed for resolving it? A physical mailbox can be seen as a survival of time, especially among younger colleagues. At the same time, it isn’t compliant with the requirements of the new proposal for the whistleblower protection law, which encourages companies to make their whistleblowing channel accessible also to current job seekers or suppliers. Maintaining anonymity can also become tricky. The whistleblower is risking being seen throwing a report into the box by someone. The whistleblower is risking being seen using the mailboxIt’s not an ideal solution for the younger generations that are more comfortable with online platformsYou have no chance to ask for further information nor to follow up on the report, in case it’s anonymousCustomers and suppliers have no way of expressing their concerns if they don’t have access to the mailboxWe’ll be happy to show you what FaceUp can do. Check out our whistleblowing system and schedule a demo today.
4 min read

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