experience of using FaceUp
Whistleblowing
Corporate culture

What is our clients’ experience of using FaceUp?

We love hearing from our clients about how the introduction of FaceUp has worked well and how it’s helping them improve their company culture. We are often asked how FaceUp works in practice, so we’ve asked some of our clients about their specific experiences. SPORTISIMOSport equipment retailer SPORTISIMO has more than 200 stores across 5 countries and employs over 4000 people. The company’s management assumed that they wouldn't receive especially serious reports. After a year of using our platform, the reality is that their reports don’t reference fraud or serious problems, but instead contain suggestions or requests which have proven to be worth addressing: “For example, someone asked if we might be able to change the music that plays in our stores more frequently. Another employee asked why we don’t have a women’s version of a popular type of men’s size 42 shoes. At first glance, they may appear to be rather mundane issues which management don’t see due to their professional blindness, but addressing these things leads to a happier workforce,” explains Thomas Rodny. SPORTISIMO receives an average of 15 reports per month and many of them are ideas of how to improve things from employees who are too shy to speak up in person.   Brno-Centre Municipal OfficeThe introduction of FaceUp was also extremely important for the Brno-Centre Municipal Office. Their management were concerned that the option to send reports anonymously would result in slander. However, this didn’t materialise. Thanks to FaceUp, their management learnt of a case of long-term bullying in the workplace and were able to successfully resolve the issue.  A slightly unexpected albeit useful dimension that FaceUp gave us was in the area of labour relations. We received several anonymous reports from employees about bullying. After an investigation, we terminated our working relationship with one of the heads of a large department of the Brno-Centre Municipal Office and in another case we placed several employees under different leadership. This then led to increased overall productivity in this office,” describes Petr Stika, secretary at the Brno-Centre Municipal Office.  ADvTechADvTECH is South Africa’s largest private education provider. All of ADvTECH’s 7 580 staff members, teachers, lecturers and students between Grades 4 and 12 at its 96 schools throughout South Africa has access to the app. "Using FaceUp, reports that have come through have been resolved far more efficiently than any other platform or method we have used in the past. Another advantage is that reporters can track what is happening with their report and the status of any investigations that are taking place. Our experience has been excellent, " says Vanessa Crawford, HR Manager at ADvTech. AKKAIndustrial company AKKA produces tools, systems and components for the automobile, railway and aviation industries. They decided to implement FaceUp to be able to communicate better with their employees and get feedback from them: “It was about connecting management with workers. We used to hold regular meetings, but no one raised anything. Now, before each event we invite employees to use FaceUp to tell us what’s on their mind. People really do send in questions which gives us a point of discussion for the meetings.” Vitkovice Steel Vitkovice Steel is a steel company which operates out of the Vitkovice ironworks in Ostrava and employs 900 people. After introducing a whistleblowing platform, their employees started sending around 5-7 reports a month. The reports were mainly generic queries or people seeking reassurance. For example, employees checked if they had correctly understood management communications.  FaceUp is helping to improve their company culture - just after they introduced the platform, 70% of people wrote reports anonymously, now that’s down to just 30%. Employees have understood that they really can ask anything and are no longer scared to write under their own name.  What are companies generally facing? According to our clients, these are the issues most commonly shared by their employees through FaceUp in recent years: When war broke out in Ukraine, many employees started to worry for the future of the company and their own work position. When companies go through a restructuring (for example, after an acquisition), employees asked about new processes, flagged points of confusion, and expressed their concerns for the future. The Covid-19 pandemic brought with it a wide range of measures and regulations which companies had to communicate to their employees. Employees then asked about regulations details or checked if they had understood the information correctly.  Do you need advice on how to effectively introduce a whistleblowing platform? 
2022-07-25T10:01:07.045Z4 min read
Couple at work - blog.jpg
Legal
Whistleblowing

Who actually is a whistleblower?

Whistleblowers – who are they, and why will we hear more about them this year? A whistleblower, in its literal sense, is the one who blows the whistle. Not at a football match, but in a situation where they witness real-life unfair practices. Either as an employee, a customer, or a supplier. It can often concern corruption, but it can also be in situations where someone’s health or the environment is at risk. Whether ignorance, corruption, or something else leading to bad decisions resulting in accidents, damage to health and the environment, or even misappropriation of public finances. But whistleblowers don’t wait around the corner to catch someone in the act. It can be someone who accidentally witnessed injustice, and is struggling to decide, whether to come out with the truth or keep everything to themselves. Usually, the first ones to find out about such slips are employees who notice iniquities during their work that could cause difficulties for their employer or management, or stumble across information that suggests possible harm or threat to the public interest. Therefore, by reporting the wrongdoings, the whistleblower can protect the public interest. Unfortunately, this often puts both the professional and personal life of the whistleblower at risk. This fear of retaliation also becomes the main reason why people are afraid to report unfair practices. The general approach to protecting whistleblowers varies significantly in different jurisdictions. In France, for example, there is very little specific statutory protection for whistleblowers. However, the French National Commission for Data Protection and Liberties (Commission nationale de l’informatique et des libertés) (CNIL) imposes a duty to protect those who make a complaint.  However, some jurisdictions have a unified approach to whistleblower protection. In Japan and the UK, for instance, a single law provides protection for whistleblowers in both the private and public sectors and covers complaints related to a broad range of misconduct. Protection for whistleblowers in other jurisdictions such as the US is set out in various sources, including: federal and state law and statutory and common law. European Union Directive 2019/1937 on the protection of whistleblowers came into force on 16 December 2019. EU member states now have until 2021 to incorporate the directive into their own national laws. FaceUp aims to be the tool that will help companies with adjusting to the whistleblowing protection law. It aims to ensure law compliance to the employer and offer support for employees, who can feel safe if they ever need to ‘blow the whistle’ to help uncover unfair practices at work or more.
2021-04-07T10:36:04.179Z2 min read
Illustration of 2021 - blog.jpg
Product news

In 2021, FaceUp will expand and improve the current platform

The year 2020 hasn’t been easy for anyone. Although we were genuinely taken aback by the school closures, it helped open the doors to organisations where FaceUp can also help. Throughout the last year, we’ve had people from Czech, and foreign companies come up to us, mainly from HR departments as well as Compliance managers, who were looking for a simple solution to the new EU directive, while also trying to help their colleagues. This is when the team at FaceUp realised we needed to adjust the product and start helping companies too. The company version now helps employees report discrimination, bullying, mental health concerns, sexual harassment, COVID-19 related concerns etc. directly to the people, at their company, who know how to help. In 2021, we want to continue growing – both in schools and companies, and we’re planning many improvements. So what can you expect from us next year? 1. A new feature for report sender Follow up communication between the report sender and the administrators is so important! In order to prevent the reporter forgetting their unique PIN Code, it will now be automatically sent to their email address. The report senders will now be able to fill in their email address after sending a report, which will remain within the system and no one will gain access to it. Thereafter, reporters will be notified of any updates made to their report as well as any responses from the company administrators. 2. We protect everything – not once, but twice Your company’s safety is our priority. That’s why you can now protect your company’s administration system with two-factor authentication. If you prefer to keep it simple, this feature can be turned off. However, the safety of your employees and company information is important, and that’s why we strongly recommend using this feature. 3. An easier and more unique company profile You now have the chance to use an exclusive link that takes you right through to your company profile on FaceUp.com, which you can even put on your company webpage, for example in the form of a button. 4. You are never alone – our external partners are here to help The first step in solving a problem or risk is identifying it. This is where FaceUp help you. However, the next step may involve an intervention that you need help to create. We have identified a list of external partners that you can trust to provide accurate advice. 5. We don’t take the new legal requirement lightly – we’ve got you covered According to the new proposal of the whistleblowing protection law, it is required to keep specific information about each report, for the purpose of investigation. In the report’s details, you will now be able to find specific boxes that need to be filled out. This feature help you to be easily compliant with the law. You can also look forward to: PDF exportingFAQ updatesOther materials for downloading in responseSmart notifications, helping you to stay on top of everythingThe possibility of sending a report using voice dictation – make FaceUp not only safe but accessible for everyone, even the disabled.With the continuing expansion of FaceUp, we’re also adding more localisations of the platform and we are preparing big things with our partners. Image: Unsplash, Moritz Knöringer
2020-12-17T10:30:32.953Z3 min read
1

New e-book about whistleblowingDownload our free e-book

Whistleblowing - just a bureaucracy or an opportunity for your company?

E-book illustration

Download the e-book in PDF

Your full name
Your email
Your organisation

By clicking Download PDF, you agree to our Privacy Policy.

Secure and easy to use whistleblowing solution

Try FaceUp - A customisable reporting platform that's trusted by 2,165 companies and schools worldwide.

Group 718.png
REGISTER FOR OUR NEWSLETTER

FaceUp Technology © 2022

The complete guide to corporate whistleblowing

Your full name
Your phone number
Your organisation
Your email

By clicking Download the e-book for free, you agree to our Privacy Policy.