Whistleblowing articles and news

what is whistleblowing system for companies
  • Whistleblowing

What is a whistleblowing system?

A whistleblowing system is a channel primarily used by employees or other stakeholders within a company or organization to report instances of wrongdoing or unethical conduct. Whistleblowing systems can also be used more broadly as a way for individuals to submit their feedback, suggestions, or ideas for improvements. These days, whistleblowing systems tend to be online, either as standalone solutions, or as part of HR software packages. How does a whistleblowing system work in practise? A whistleblowing system must provide a secure, reliable, and easy way to submit reports. When introducing a whistleblowing system, it is also important to consider that whistleblowers should have the option to submit reports in writing, orally, and in person.  In simple terms, whistleblowing systems are made up of the reporting stage and the investigation phase. The whistleblower uses a reporting form to submit their concern, idea or feedback. This report is received and handled by an authorized individual in the organization, sometimes called an assignee. This is set out in an organization’s internal whistleblowing policy.They may then go back to the whistleblower for more information in a series of follow up communication. Depending on the nature of the report, the assignee may escalate the issue to management and action may be taken against the perpetrator of the offense. The whistleblower will be notified of any action taken.Whistleblowing platforms are equipped with features to make this process as easy and intuitive as possible.  The foundation of a whistleblowing system usually consists of specialized whistleblowing software like FaceUp, which has the advantage of being available anytime and anywhere, ensuring the safety of reporters, allowing ongoing communication after the report has been submitted, and offering easy and clear report management, including those received from other sources. What are the benefits of a whistleblowing system?The benefits of introducing a whistleblowing system in your organization are numerous and varied. They include: Empowering employees and other stakeholders to speak out when something is wrong.Promoting a culture of openness and transparency.Reducing costs incurred through fraud, theft, high employee turnover, legal disputes, missed opportunities, and others.Protecting your organization’s reputation by keeping issues private and out of the press.Preventing legal issues and the associated costs and reputational damage.Improved productivity as a result of a happier, more engaged workforce.Increased customer trust by demonstrating your commitment to an ethical workplace.Discovering previously unearthed areas for improvement.Remaining compliant with the relevant whistleblowing legislation in your region and any standards or certifications you have adopted.Which companies need a whistleblowing system?Clearly, all organizations would benefit from implementing a whistleblowing system for the reasons mentioned in the previous section.  If you are in the EU and your organization has more than 50 employees, you are legally obliged to introduce a whistleblowing system. You can read more about the EU whistleblowing directive here. In addition, if your organization adheres to any standards and certifications, such as ISO 37001 or IATF 16949 etc., a properly functioning whistleblowing system is part of remaining compliant.  Should companies allow anonymous reporting?One of the most important functions a whistleblowing system can have is that of anonymity. Allowing whistleblowers to submit reports anonymously is key to encouraging use of the system and in protecting whistleblowers from any potential retaliation or other negative impact on their professional life. Read more about the importance of anonymity for a whistleblowing system.  Usually, organizations are not inundated with reports, especially once the system has been up and running for a while. A good guide is that you can expect to receive in the region of 8 reports per 1000 employees each year.  How best to introduce a whistleblowing system into your organization?Effective implementation of a whistleblowing platform is key to ensuring it is used. This starts with communicating the very existence of the system via your usual internal communication channels and frequently reminding employees that it is there for them to use thereafter. Your employees must be able to have access to all the information they need in order to speak out. This means educational materials i.e. prints materials, emails, training sessions and more. It’s crucial that employees know how to make reports, what protections they are entitled to, and what counts as reportable conduct.   A whistleblowing system isn’t a ‘one and done’ situation, it should evolve as your company changes and be updated regularly. The final, but no less important, part of a whistleblowing system is properly informing employees and all interested parties of its implementation. The best way to do this is by adopting an internal whistleblowing policy that should:• explain the importance of whistleblowing • define the basic terms • specify possible reporting methods • explain who is covered by whistleblower protections • describe the process for handling reports • provide the name and contact information of the appropriate person Need a whistleblowing policy template to get started? Download whistleblowing policy here. Real-world experience of whistleblowing systemsAt FaceUp, we love to hear real-world examples of whistleblowing systems being put into practice. These use cases can be varied and surprising.  For example, sports equipment retailer SPORTISIMO discovered through FaceUp that they weren’t stocking women’s sizes for certain shoes and then remedied the situation. The Brno-Centre Municipal Office used FaceUp’s whistleblowing system to unearth a long-standing case of bullying which, once resolved, led to an increase in productivity. Industrial company Akka wanted to communicate more effectively with their employees and obtain feedback. Before implementing a whistleblowing system, none of their employees would raise anything for discussion in meetings. Now they use FaceUp to gather people’s thoughts and talk them through during meetings. Read more about our clients’ experiences. The best solutions on the market and whistleblowing system alternativesThere are many different solutions and whistleblowing system providers on the market in 2024. Here are some of the best and links to their G2 profiles: FaceUp Whistleblowing SystemWhistleblower SoftwareSafecallEQS Integrity LineAllVoicesSpeakUpWhistleBEthicoNotMe SolutionsWhispliWhat are the alternatives to implementing a whistleblowing system?EmailHotlineIn-personOmbudsmanAll of the alternatives listed above have their issues, most notably the lack of anonymity. In theory, steps can be taken to provide a level of anonymity for email and hotline reporting, although in practice this can be hard for organizations to execute. An ombudsman has their benefits in that they are an impartial party, but the whistleblower still has to reveal their identity to them at the very least. Other use cases of FaceUp Whistleblowing SystemOne of the significant benefits of a FaceUp Whistleblowing System is that it can be used for much more than just whistleblowing.  FaceUp can be effectively utilized in the following four key areas: ESGHR and employee satisfaction Legal and complianceMisconduct prevention FaceUp Whistleblowing System can also be used as: An anonymous reporting toolAn online suggestion boxAn ethics hotlineA customer complaint toolAn incident and observation toolAnd can be employed also in the following use cases: Employee questionnaires Collecting stakeholder feedback (for example: onboarding surveys, employee satisfaction questionnaires, software implementation follow ups, safety feedback…) Approval managementHR Case management Employee engagementWorkplace investigationsCode of ethicsConfidential conversationsQ&A platformWho is a report assignee?The key element of a whistleblowing system is the designated person who receives and deals with the reports. They are the only person who is in (direct) contact with the whistleblower and who is allowed to familiarize themselves with the contents of the report.  If requested by the whistleblower, report assignee must be able to receive the report face to face. In addition to evaluating the validity of the report, the assignee proposes solutions to the problem and is responsible for informing the whistleblower about the report's acceptance and outcomes.  Therefore, it is important to choose the right person. They should be knowledgeable about their rights and responsibilities, understand the legal requirements of whistleblowing, and have received proper training and education.  Employees from compliance and HR departments are usually appointed to this position, along with or corporate lawyers. If no suitable person is found within the organization, an external person can also be appointed. Moreover, it is possible, advisable even, to have multiple assignees and allocate them different areas of concern. Are you looking for a whistleblowing system?For a reasonably priced, feature-rich whistleblowing system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our whistleblower specialist today.
7 min read
The Whistleblower Protection Act
  • Legal

Whistleblowing in the USA: A Guide to Legal Protections and Best Practices

Whistleblowing is the process where an employee or any other individual in an organization reports an instance of wrongdoing or criminality. In the past, this was done through offline means such as a phone line, trust box, or in person, whereas these days, whistleblowing reports are often submitted through a piece of whistleblowing software, such as FaceUp. Whistleblowing platforms have many other uses for businesses, such as case management, surveys, questionnaires, employee feedback and so on. How does whistleblowing protection work in the USA?In the EU, whistleblowing protection is relatively universal thanks to the EU Whistleblowing Directive (2019), whilst whistleblowing protection in the USA is patchier and is dependent on the sector in which you work and what it is you wish to report. The Whistleblower Protection Act The Whistleblower Protection Act (1989) is the broadest piece of legislation introduced in the US, but it does not provide protection for all whistleblowers, far from it. The Whistleblower Protection Act only protects federal employees, although private sector workers may be protected under topic-specific federal laws, like the Occupational Safety and Health Act, but only a small section of unlawful activity is covered by such laws. Private sector workers do not enjoy any kind of whistleblowing protection if they are reporting violations of federal laws with no whistleblower protection or state law. However, there may be some protection for them under local laws. Moreover, in the US, union officials are exempted from whistleblower laws. What is the best practice in terms of whistleblowing in the US?Whislteblowers.org lists the four following steps as best practice for whistleblowing law in the US, which companies could introduce independently if they so wish. They are: Confidentiality - A common thread throughout whistleblowing protection legislation, anonymity/confidentiality has the twin benefit of protecting whistleblowers from retaliation and encouraging them to speak up in the first place.Offering a reward - In many cases, whistleblowers provide information which allows prosecutors to recuperate money. It is advised that whistleblowers are offering a portion of this money as a reward for their courage and to encourage others to follow suit. Remediation in cases of retaliation - These are measures to mitigate the damages a whistleblower may face after speaking out. They include back pay, being reinstated in their job if unfairly fired, front pay (when finding a new job), out of pocket losses, and so on.Independent reporting channels - Allows whistleblowers to submit reports to a neutral third-party.Even though the legal provision for whistleblowing is less universal in the USA than in other parts of the world, implementing a whistleblowing system is still hugely advantageous for private companies. Some of the benefits for US companies to implement a whistleblowing platform include: Prevention of legal disputesImprovement of company cultureProtection of the company’s reputationIncreased productivityIncreased customer trustMay be an investor requirementWhat is protected disclosure?Where whistleblower protections do exist, a protected disclosure is anything that a whistleblower reports that they reasonably believe is evidence of a violation of any law, regulation, or rule, or represents gross mismanagement or waste of funds, abuse of authority, or a substantial and specific danger to public health or safety. What is the best whistleblowing solution for US companies?Choosing a suitable whistleblowing platform for your organization is not always an easy task. As a general rule of thumb, good platforms include the following key features (not an exhaustive list): Reporting formsAnonymityUser-friendly UX/UIHigh security (E2EE, 2FA, penetration testing)CustomizationTwo-way communicationFor a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp reporting tool a try? Book a consultation with our specialist today. 
3 min read

    What is anonymous reporting and why is it so important?

    Anonymous reporting is when an employee or stakeholder within an organization submits a report detailing an instance of wrongdoing or illegal activity without revealing their identity to the individual charged with receiving the reports.  Their report could contain evidence of internal fraud or theft, bullying, harassment, or some other kind of misconduct. It might also contain a suggestion for an improvement to the way the company operates. What are the benefits of anonymous reporting?Adding an anonymous element to your whistleblowing process has a range of benefits for both the company and the whistleblower. Here are a few of the key ones. For the whistleblowerConfidence to submit a report without revealing their identityAvoid any potential retaliation, such as bullying or lack of career progressionBeing part of an organization that is open, transparent and encourages honest feedbackFeeling valued and heardFor the companyGreater likelihood of receiving reportsSave money otherwise lost to fraud or theftOpportunities to unearth lucrative ideas that might not have been sharedKeeps issues inside the organization, avoiding negative media attentionCompliance with whistleblowing legislation and other standards and certificationsHow do I implement an anonymous reporting tool in my organization?The key to successfully implementing an anonymous reporting tool is clear communication. This involves an announcement of the introduction of the tool, an explanation of how it works and when it should be used, plus regular reminders and follow up training sessions to ensure take up. FaceUp is a secure, intuitive and easy to use anonymous reporting tool with a rich set of features. FaceUp can provide you with some handy materials and templates to make sure that implementation goes as smoothly as possible. For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp reporting tool a try? Book a consultation with our specialist today.
    1 min read
    Integrity line

      What is an integrity line and how can it help your company?

      An integrity line is a secure, anonymous medium through which employees or other stakeholders within an organization can report suspicions or instances of wrongdoing, usually anonymously. An integrity line can also be known as an ‘ethics line’, a ‘hotline’, and an ‘honesty line’. While traditionally this was a physical phone line that people could actually call up, these days most of this kind of whistleblowing is done via an online whistleblowing platform. An open and transparent workplaceAs the name implies, an integrity line is a clear way for an organization to show that they are committed to creating a workplace that is open and honest, where integrity is valued. By providing a clear communication channel for their employees to alert them to any kind of misconduct, as well as offering their own suggestions for how the company could improve, they are demonstrating their commitment to these principles. The benefits of introducing an integrity lineAn integrity line has a range of benefits for both the organization that chooses to implement it and the employees that ultimately end up using it. For the organizationDemonstrate your values As mentioned above, an integrity line shows your employees you want them to feel empowered to speak up when something isn’t right. Compliance with whistleblowing legislation In the EU, it is now the law that any organization with more than 50 employees must have a whistleblowing channel such as an integrity line. It is a similar story in other countries and regions around the world.  Save money lost to fraud and theft On average, 5% of a company’s annual revenue is lost to fraud, yet 3 times as many instances of fraud are unearthed via an integrity line than through traditional, expensive audits. Reduce staff turnover and the associated costs Did you know that 18% of employees leave their job due to a negative atmosphere in the workplace? On average, it costs the equivalent of 6 months’ salary to replace a disillusioned employee. An integrity line can help reduce the number of employees who leave your company. Improve productivity You might not believe it, but an integrity line can even lead to an increase in productivity in your organization by removing bad actors and boosting morale. This is what happened with one of FaceUp’s clients, the Brno Municipal Office. Discover potentially lucrative ideas As hinted at above, an integrity line is not just a tool for receiving reports of malpractice, but can also be a fertile source of new product ideas or other suggestions for improvements. Avoid unwanted media attention Allowing for issues to be reported and resolved through an integrity line means that you can keep the matter inside your organization and sidestep a situation where the person affected feels compelled to speak out in the media. For the employeeHave the chance to speak up something’s not right Knowing that your employer has an established whistleblowing channel provides peace of mind to employees who know they have the means to speak up if they witness something untoward. Protect themselves from retaliation Since most integrity lines are anonymous (like FaceUp), whistleblowers know that they won’t face a backlash or have their career prospects harmed by sending a report. How to ensure your employees use your integrity lineOnce you have decided to introduce an integrity line, you need to ensure people use it. Here at FaceUp we wrote a whole blog post on this subject, but the key takeaways are the following: A clear communication plan so your staff know the line existsTraining and guidance on how to use itAssigning personnel to investigate the reports you receiveGuaranteeing confidentiality through an anonymous reporting feature is also crucial to the uptake of the system. Which integrity line to choose?There are a whole host of integrity lines and other whistleblowing systems on the market today, making it tricky to decide which one is right for your business. Again, FaceUp is here to help! We compiled a comprehensive list of the current best options in terms of integrity lines, to make your life a little easier. FaceUpFaceUp is a secure, intuitive and easy to use integrity line with a rich set of features including a customizable suggestion form and advanced suggestion management, both available in 113 languages.  It provides the highest level of data protection and anonymity - it is GDPR compliant, ISO 27001 certified and offers E2E encryption and 2FA. FaceUp can easily be integrated with your company intranet, website, or app through API. For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
      4 min read
      Compliance Line
      • Whistleblowing
      • Compliance

      Setting Up an Effective Compliance Line: Best Practices and Tips

      A compliance line, also known as a hotline or ethics line, is a whistleblowing tool whereby employees or other stakeholders within an organization can report suspicions of wrongdoing or simply offer suggestions for efficiencies and improvements. They can usually do this anonymously for situations where the complaint might involve a colleague, manager or where the individual just wants to protect themselves from any negative fallout. Why introduce a compliance line?Introducing a compliance line is a clear signal to your employees that you value their feedback and take their concerns seriously. It shows that you are an open and transparent organization where no-one is afraid to speak up in the face of unethical behavior. As mentioned above, the anonymous aspect of a compliance hotline is crucial, since it protects the employee and allows the company to hear about issues that might otherwise have gone undiscovered (read more about ‘the onlooker effect).  This has a range of benefits from saving companies money lost to internal fraud and the costs of a high workforce turnover, to increasing productivity due to happier, more invested colleagues. Having an anonymous whistleblower line in your organization is also a crucial stipulation of most whistleblower legislation across the world, certainly in the EU where it is obligatory for companies above 50 employees. How to effectively implement a compliance lineThere is no value in having a comprehensive hotline if nobody uses it. This is why implementing your hotline properly is so important to reaping the rewards. An effective implementation involves these three parts: A clearly defined communication plan to notify all employees of the tool’s existence, including regular reminders as time goes on.Training and guidance provided to ensure that everyone knows how to use the tool and which scenarios it should be used for.Assigning personnel to receive and deal with the reports submitted via the hotline. These people could be either internal or external to your organization.Are you looking for a compliance line?For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
      2 min read
      online suggestion box
      • Whistleblowing

      What is an online suggestion box?

      An online suggestion box (sometimes called ‘anonymous suggestion box’ or ‘virtual suggestion box’) is the digital version of the physical box of the past in which company employees could drop slips of paper with suggestions for improvements. These days, organizations may choose to implement an online version which brings with it a range of additional benefits.  What are the advantages of an online suggestion box?First and foremost, implementing a virtual suggestion box demonstrates that you are an open and transparent employer that values feedback from your employees.  The subsequent boost to employee morale can lead to an increased workforce retention rate, saving your company money in the long term. Did you know it costs an average of 6 months’ salary to replace a member of your team? In receiving feedback through a virtual suggestion box, you may discover ways to make your processes more efficient, a lucrative new product or service, or unearth some deep-rooted dissatisfaction amongst your workforce.  You might even unearth a case of internal theft or company fraud, something which costs the average company 5% of their annual revenue. In providing a channel for staff to voice their concerns, you are able to keep these issues inside your company and avoid unwanted and negative media attention. For employees, an online anonymous suggestion box means that they have a clear means of making their voice heard when they witness wrongdoing or suspect it. Since these suggestion boxes should always offer an anonymity option (like FaceUp), they will also be protected against any potential retaliation or damage to their future career prospects. This is also beneficial to the company itself since it increases the likelihood of their employees using the system. Finally, introducing an online suggestion box and in doing so, providing an anonymous reporting channel, ensures that your organization remains compliant with the whistleblowing legislation in your particular territory (such the EU Whistleblowing Directive) as well as any standards or certifications which you follow. Read more about standards and certifications in our recent post. What functions should online suggestion box have?User-friendliness: It should be effortles to set up and navigate the virtual suggestion box is effortless, with an intuitive user experience.Customizability: Your virtual suggestion box should be adaptable to align with your company's identity and branding. You should have the ability to incorporate elements such as your logo and corporate colors into forms and surveys.Anonymity: Employees or customers should have the option to submit suggestions and feedback anonymously. Notifications: Your anonymous suggestion box should send reminders to employees, ensuring consistent participation and maximizing the feedback you receive.Data and analysis: The tool should enable the swift organization and analysis of suggestions and feedback, offering visual data and analytics to inform your business decisions effectively.Easy Integration: The online suggestion box should be easily integrated through API with your company intranet, website, or app.How can I ensure my team uses a suggestion box?You can read in more detail about how to successfully implement an anonymous suggestion box in another of our recent blog posts, but it comes down to essentially three key pillars: A clear communication plan so that your employees know that the online suggestion box exists and are encouraged to use it.Training provision so employees are comfortable using the system, know when to use it and can get the most out of all the features it offers.Assigning roles, i.e. deciding which members of your company will be responsible for receiving suggestions and taking appropriate action.Which suggestion box should I choose?There are a host of online suggestion box solutions available on the market. Take a look at the software review website G2’s whistleblowing solution section for a comprehensive overview. FaceUp is proud to have a rating of 4.9/5 stars on this trusted comparison site. We believe that our whistleblowing platform serves perfectly as an anonymous suggestion box, thanks to features such as confidential reporting, follow-up two-way communication, voice messaging, intuitive user design, and high level of data security.  FaceUp is GDPR compliant, ISO 27001 certified and offers E2E encryption and 2FA. FaceUp can easily be integrated with your company intranet, website, or app through API. If you would like to give FaceUp a try, you can do so with a free 14-day trial. Are you looking for a virtual suggestion box?For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
      4 min read
      • Whistleblowing

      "Through whistleblowing, an organization can uncover serious fraud," says Rohia Hakim, Compliance Officer at CTP Invest

      How does corporate culture influence the success of companies? What does compliance entail, and what role does whistleblowing play in it? These questions were answered by Rohia Hakim, who worked as a Compliance Specialist for Ernst & Young (EY) for almost 10 years and now serves as a Compliance Officer for CTP Invest. Your experience in compliance is extensive, for nearly 10 years you worked as a Compliance Specialist for Ernst & Young (EY), and now you work as a  Compliance Officer for CTP Invest. What drew towards this kind of work?Compliance probably found me, rather than the other way around. At the time I was working for a multinational company. After several acquisitions and mergers, it became necessary to improve the company culture. So a huge HR program was implemented to change the company culture, for which I was the main face. Thanks to its successful implementation, I was ‘discovered’ by Ernst & Young and in 2011 accepted a job offer with them. That’s how I gained experience in compliance across various sectors and organizations, both in the private and public sphere. Compliance is definitely a fulfilling job and, in some ways, a calling. Many people still don’t exactly know what ‘compliance’ means. How would you briefly describe ‘compliance’?In my view, compliance is a lot more than simply adhering to laws and rules. Compliance is about obeying legal requirements, regulatory requirements, internal regulations, ethical standards, and ‘going the extra mile’. Especially from an ethics point of view, co-existing with the company’s surroundings and the like. I’m of the view that the law cannot cover all of life’s situations. Ethics improves an organization’s performance, reduces transaction costs, and strengthens employee loyalty. I believe that everyone would like to work in an ethical organization. In addition, it is clear that public pressure is increasing for corporate social responsibility. How does compliance help managers and companies? Does a company’s culture and ethics impact its success?Today it is absolutely clear that conducting their business ethically is critical for companies. Perhaps not globally, but definitely in developed countries. For example, I definitely see this sensibility among the younger generation, who prefer companies with higher ethical standards – whether they are a customer or potential employees, they are not willing to compromise or make concessions. What is the role of whistleblowing in compliance? Various analyses have long shown that whistleblowing is clearly the most common way companies uncover fraud. And it makes sense. Typically, it is employees that uncover fraud, since employees can catch or witness unusual behavior.  What is your experience with whistleblowing? Do you have any examples?I have many years of experience with whistleblowing. I have seen how companies can uncover instances of serious fraud through whistleblowing. It often reveals the possible manipulation of public contracts or details of corruption. Specifically, we could look at the case of whistleblowing in the tobacco industry, which was beneficial for the public at large. In that case, an internal whistleblower revealed that cigarettes (which, up until that point, were hugely promoted and consumed en masse) were harmful to our health and highly addictive. Something which cigarette producers until then vehemently denied. What are the biggest challenges in your job?The challenge is definitely that you have to constantly make yourself known to colleagues. So that compliance becomes an integral part of their daily lives. A positive part. I want to be a partner, not a threat or punitive agent. To be supportive rather than an obstacle to business. And also the fact that compliance is constantly changing. I don’t just mean legislation and requirements, but also the overlap of the two. A modern compliance officer also needs to know their way around data protection, ESG, and cyber security (IT). These are complex areas and require further professional development. And lastly communication. Communication is key, as with everything.
      3 min read
      Ethics hotline whistleblowing
      • Whistleblowing

      What is an ethics hotline?

      An ethics hotline is a way for employees or other company stakeholders to report instances of wrongdoing or offer suggestions for improvements. An ethics hotline used to simply refer to a physical phone line that was used for whistleblowing, whereas now the meaning has expanded to include whistleblowing software more generally. You may also hear an ethics hotline referred to as a whistleblowing hotline, speak-up line, fraud line plus a number of other names. How does an ethics hotline work?When a whistleblower wishes to alert a company’s management of their suspicions, they can do so through an ethics hotline. Traditionally, this would mean calling an ethics hotline on a physical phone, or leaving a note in a trust box. However, these days the most common method is to use an online whistleblowing system, which has the added bonus of anonymity for the whistleblower, plus a range of other helpful features. The report is received by the individual in the company who is designated to deal with them (known as the ‘assignee’) and the matter is subsequently looked into. Some whistleblowing systems, such as FaceUp, then allow for follow up communication between whistleblower and assignee. Who counts as a whistleblower?A whistleblower is anyone who works in or for an organization with suspicions that some kind of misconduct of wrongdoing is taking place. Wrongdoing can range from bullying and harassment, through to fraud and theft.  Whistleblowers are most commonly company employees, but can also be suppliers, contractors, freelancers, or anyone else who interacts with an organization. What are the benefits of an ethics line?A properly implemented ethics line will: help foster a culture of openness and transparencyprotect the whistleblower from retaliationreduce money lost to fraud or employee turnoverprotect your reputation by keeping matters internalimprove productivity by removing unprofessional employeesunearth areas for improvementensure your organization remains compliant with the relevant whistleblowing legislation in your regionIs an ethics line required by law?If your organization is within the EU and has more than 50 employees/members of staff, then a whistleblowing channel is required by law according to the EU Whistleblowing Directive. If you are outside the EU, for example in the US or Africa, the legislation varies, but a lot of organizations are still required to implement some form of whistleblowing hotline either by the law in their territory or in order to remain compliant with any standards or certifications they are signed up to. In any case, whether or not it is required by law, implementing a trusted, secure ethics hotline has huge benefits for your organization, as outlined in previous paragraphs. What are the best practices to bear in mind when using a whistleblowing hotline?The way in which your organization implements and utilizes a whistleblowing hotline is key to its success. You don’t want to introduce a new tool, with the associated costs, only for it not to be used. It’s important to first communicate the implementation of the ethics hotline, ensuring that all stakeholders know of its existence and how they can go about submitting reports. You should then subsequently remind your teams to use the hotline at a later date if they are not already and provide ongoing training to make sure they are getting the most out of the system. It is crucial that you set your internal policies, including who is going to be responsible for handing the reports which are submitted through your new whistleblowing hotline and the protocols regarding escalation to senior management and investigation of any issues discovered. Your staff also need to know who these people are. Which ethics hotline should I choose?There are a whole host of different ethics lines on the market today, including AllVoices, EQS Integrity Line, Globaleaks and others. Why not take a look at G2’s whistleblowing hotline section for a full comparison? FaceUp is proud to have a 4.9/5 star rating on this well-respected review site. Alternatively, we also put together a list of some of the leading contenders in a recent post, so why not take a look at that too?  Are you looking for en ethics hotline?For a reasonably priced, feature-rich ethics line with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our whistleblower specialist today.
      3 min read

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