Whistleblowing articles and news

Employee feedback software
  • Corporate culture

Elevate employee engagement and drive organizational success with feedback software

What is employee feedback software?Employee feedback software is a tool designed to capture the insights, suggestions, and opinions of your team members, fostering an environment of continuous learning and development. While customer feedback has been a cornerstone of business improvement for decades, forward-thinking companies across the US are increasingly valuing employee input as a critical resource for enhancing their operations and workplace culture. This software enables organizations to tap into their most valuable asset—their employees—to drive innovation, improve processes, and create a more engaging and productive work environment. A feedback software solution streamlines the process of gathering, organizing, analyzing, and showcasing employee feedback, making it effortless to harness insights for strategic improvement. Why should your organization collect feedback from its employees?Benefits for employers:Enhance Training and Development: Employee feedback software enables managers to pinpoint specific training needs and growth opportunities within their teams. It provides a streamlined method for recording and referencing feedback, consolidating all insights in one accessible location.Strategic HR Insights: This tool aids HR departments in transforming feedback into actionable plans. It highlights areas where managers may require additional support or training, contributing to a more effective leadership structure.Reduce Turnover: By addressing concerns and valuing employee feedback, organizations can significantly lower turnover rates, cutting the high costs and productivity losses associated with replacing staff.Internal Resolution: Keeping feedback within the organization minimizes the risk of external grievances, reducing the chance of employees seeking third-party interventions, such as media exposure.Innovative Ideas: A feedback system is an excellent channel for uncovering valuable suggestions and ideas from employees, fostering a culture of innovation and collaborative improvement.Cultivate a Feedback Culture: Implementing a robust feedback system promotes continuous improvement, enhances productivity, and instills a sense of openness and ownership among employees, creating a more dynamic and engaged workplace.Benefits for employees:Empowerment through Feedback: Employees can both request and provide feedback, anonymously if desired, empowering them to actively participate in their personal and professional development.Recognition and Value: The act of soliciting feedback makes employees feel appreciated and listened to, reinforcing their value to the organization.Openness and Transparency: Working in an environment that encourages feedback signifies a commitment to transparency and open communication, fostering a positive workplace culture.Safe and Anonymous Contributions: The option to submit feedback anonymously ensures that employees can express concerns without fear of retaliation, promoting honesty and constructive criticism. Some possible use cases of feedback softwareThe beauty of feedback software lies in its versatility and the vast potential for customization to meet your company's unique requirements. While the applications are nearly limitless, offering numerous opportunities for innovative use, here are a few examples of how you could leverage this solution to benefit your organization: Employee questionnaires Employee satisfaction surveysCompany culture surveysCompany facilities & benefits surveysOnboarding surveysProfessional development surveysPerformance appraisal surveysExit surveysInternal Q&A platformYou might wonder, "Why not just use a Google Form for feedback collection?" While that's a viable option, it falls short of offering key functionalities that can significantly enhance the feedback process, such as guaranteed anonymity and the capability for ongoing dialogue. Advanced feedback platforms, such as FaceUp, elevate the experience by enabling you to establish a comprehensive resource center on specific subjects. This can include uploading FAQs, resource materials, links to webinars, and much more, providing a richer, more engaging environment for feedback and learning. Top 10 solutions for employee feedback softwareG2.com is the go-to source for software reviews, bringing together user ratings to calculate an average score out of 5 for various software options. Let’s highlight a few of G2's top picks for employee feedback tools. These aren't just the highest-rated on average. Instead, they're the tools that not only receive a lot of positive feedback but also maintain strong overall scores, making them both popular and trusted among users. FaceUpRating: 4.9/5 (61 reviews) FaceUp is more than just a whistleblowing platform; it's a secure, user-friendly solution that empowers people to speak up with confidence. Reporting wrongdoing with FaceUp is a seamless process, accessible through a website or mobile app in just two clicks. It features customizable reporting forms and advanced report management that is available in 113 languages. By adhering to GDPR requirements, obtaining ISO 27001 certification, and ensuring end-to-end encryption with two-factor authentication, FaceUp stands as a fortress of privacy. The ease of integration through API with a company's intranet, website, or app means that FaceUp seamlessly becomes a part of the organization's ecosystem. It goes beyond basic compliance with the EU Whistleblowing Directive and Whistleblower Protection Act - it helps create a culture of transparency and integrity. With over 3,000 organizations worldwide placing their trust in FaceUp, it stands out both for its features and its commitment to making the world a better, safer place.  Whistleblower SoftwareRating: 5.0/5 (102 reviews) Whistleblower Software excels in compliance with the EU Whistleblower Protection Directive for organizations of all sizes. It has a user-friendly interface which makes it an ideal choice for those focused solely on compliance. However, organizations seeking a broader range of features might find other solutions more suitable. AllVoicesRating: 4.4 (73 reviews) AllVoices is an employee relations platform that leverages AI to streamline HR operations. It focuses on improving the employee experience as it is optimized for quick responses. Users rate it for its strong performance in employee engagement and HR case management. SpeakUpRating: 4.6/5 (19 reviews)SpeakUp positions itself as a comprehensive whistleblowing and case management system, with an intuitive and adaptive platform. It's optimized for organizations with complex needs that ensures compliance with multiple international standards. Their users appreciate their focus on security and privacy. NotMe SolutionsRating: 4.9/5 (49 reviews) NotMe Solutions is said to be a highly user-friendly, 2-in-1 whistleblowing and case management platform. It’s known for its effectiveness in addressing sexual harassment, discrimination, and various misconducts. It stands out for its fast implementation and AI-powered report management system that facilitates anonymous reporting and real-time analysis.  Ethico (formerly ComplianceLine)Rating: 4.7/5 (45 reviews)Ethico offers a comprehensive suite of solutions that aims to manage risk and boost healthy corporate cultures through effective whistleblower and case management software. They also include support such as innovative e-learning programs. Ethico excels in providing a human-focused approach, however, it ranks 17th in ease of use within its category, so some users might find alternative solutions with more intuitive interfaces slightly more accessible. OneTrust Ethics and Compliance CloudRating: 4.1/5 (18 reviews) OneTrust Ethics and Compliance Cloud (aka Convercent) offers what they call the Trust Intelligence Platform that’s designed to deal with challenges through automation and regulatory guidance. It emphasizes data protection with certifications like ISO 27001/27701 and SOC 2 Type II. Their platform aims to simplify audit preparations with automated evidence collection. NAVEX OneRating 3.8/ 5 (49 reviews)NAVEX One offers a unified Governance, Risk, and Compliance Information System (GRC-IS) aimed at enhancing corporate culture through integrity. Their focus is on risk and compliance management. It boasts functionalities including 24/7 hotline support, incident analysis, and IT risk management.  EQS Integrity LineRating: 4.7/ 5 (41 reviews) EQS Integrity Line offers a secure and anonymous whistleblowing hotline that’s designed for employees to report issues like corruption and harassment. It emphasizes the protection of whistleblowers through encryption and strongly focuses on security and anonymity.  WhispliRating: 4.9/5 (64 reviews) Whispli supports compliance officers with a case management system and offers a secure, anonymous reporting channel through mobile apps. It has an emphasis on ease of use, multi-language support, and compliance with international standards. Their users appreciate the comprehensive approach to managing and acting on reports. Features of good employee feedback softwareRemove the administrative work from giving and receiving feedback with reusable, customizable templates. Make providing feedback secure and easy with anonymity, attachments, and voice messages. Get all the additional information you need with follow-up communication Get an overview of the feedback you’ve received with built-in analytics and reporting. Integrate your feedback software with your other internal tools using an API connection. Stay up to date with everything with email and other notifications. Anonymity - why it’s a key part of any feedback softwareExploring the significance of anonymity further, let's focus on why it's an indispensable feature of any employee feedback solution, from both the perspectives of employees and employers: For Employees:Confidence in Privacy: Anonymity empowers employees to share their feedback without fear of exposure or reprisal, fostering an environment where they feel safe to express genuine concerns and ideas.Freedom to Speak Up: It allows for more open communication about sensitive issues that might be challenging to discuss face-to-face, ensuring that crucial feedback isn't left unsaid.Feeling Valued: Knowing their input is welcomed anonymously helps employees feel respected and acknowledged, enhancing their sense of belonging and value within the company.For Employers:Increased Engagement: The promise of anonymity encourages more employees to actively participate, significantly boosting the quantity and diversity of feedback gathered.Discover Hidden Insights: Anonymity can unveil unique ideas and highlight issues that might not surface in a non-anonymous setting, offering valuable insights that can drive innovation and solve underlying problems.Cost Savings: Anonymity in feedback mechanisms can lead to substantial financial savings by bringing to light issues like potential theft or fraud early on.Legislative Compliance: It helps ensure that the organization stays in line with relevant laws and regulations, particularly those related to privacy and whistleblower protection.FaceUp - Embrace a culture of speaking upReady to embrace a culture of speaking up within your organization? Experience the transformation firsthand with FaceUp. Sign up for our complimentary 14-day trial and explore how we can support your journey towards a more open and responsive feedback environment.  Or get in touch with our specialist today to arrange a free demo to see FaceUp employee feedback software in action.
8 min read
what is whistleblowing system for companies
  • Whistleblowing

What is a whistleblowing system?

A whistleblowing system is a channel primarily used by employees or other stakeholders within a company or organization to report instances of wrongdoing or unethical conduct. Whistleblowing systems can also be used more broadly as a way for individuals to submit their feedback, suggestions, or ideas for improvements. These days, whistleblowing systems tend to be online, either as standalone solutions, or as part of HR software packages. How does a whistleblowing system work in practise? A whistleblowing system must provide a secure, reliable, and easy way to submit reports. When introducing a whistleblowing system, it is also important to consider that whistleblowers should have the option to submit reports in writing, orally, and in person.  In simple terms, whistleblowing systems are made up of the reporting stage and the investigation phase. The whistleblower uses a reporting form to submit their concern, idea or feedback. This report is received and handled by an authorized individual in the organization, sometimes called an assignee. This is set out in an organization’s internal whistleblowing policy.They may then go back to the whistleblower for more information in a series of follow up communication. Depending on the nature of the report, the assignee may escalate the issue to management and action may be taken against the perpetrator of the offense. The whistleblower will be notified of any action taken.Whistleblowing platforms are equipped with features to make this process as easy and intuitive as possible.  The foundation of a whistleblowing system usually consists of specialized whistleblowing software like FaceUp, which has the advantage of being available anytime and anywhere, ensuring the safety of reporters, allowing ongoing communication after the report has been submitted, and offering easy and clear report management, including those received from other sources. What are the benefits of a whistleblowing system?The benefits of introducing a whistleblowing system in your organization are numerous and varied. They include: Empowering employees and other stakeholders to speak out when something is wrong.Promoting a culture of openness and transparency.Reducing costs incurred through fraud, theft, high employee turnover, legal disputes, missed opportunities, and others.Protecting your organization’s reputation by keeping issues private and out of the press.Preventing legal issues and the associated costs and reputational damage.Improved productivity as a result of a happier, more engaged workforce.Increased customer trust by demonstrating your commitment to an ethical workplace.Discovering previously unearthed areas for improvement.Remaining compliant with the relevant whistleblowing legislation in your region and any standards or certifications you have adopted.Which companies need a whistleblowing system?Clearly, all organizations would benefit from implementing a whistleblowing system for the reasons mentioned in the previous section.  If you are in the EU and your organization has more than 50 employees, you are legally obliged to introduce a whistleblowing system. You can read more about the EU whistleblowing directive here. In addition, if your organization adheres to any standards and certifications, such as ISO 37001 or IATF 16949 etc., a properly functioning whistleblowing system is part of remaining compliant.  Should companies allow anonymous reporting?One of the most important functions a whistleblowing system can have is that of anonymity. Allowing whistleblowers to submit reports anonymously is key to encouraging use of the system and in protecting whistleblowers from any potential retaliation or other negative impact on their professional life. Read more about the importance of anonymity for a whistleblowing system.  Usually, organizations are not inundated with reports, especially once the system has been up and running for a while. A good guide is that you can expect to receive in the region of 8 reports per 1000 employees each year.  How best to introduce a whistleblowing system into your organization?Effective implementation of a whistleblowing platform is key to ensuring it is used. This starts with communicating the very existence of the system via your usual internal communication channels and frequently reminding employees that it is there for them to use thereafter. Your employees must be able to have access to all the information they need in order to speak out. This means educational materials i.e. prints materials, emails, training sessions and more. It’s crucial that employees know how to make reports, what protections they are entitled to, and what counts as reportable conduct.   A whistleblowing system isn’t a ‘one and done’ situation, it should evolve as your company changes and be updated regularly. The final, but no less important, part of a whistleblowing system is properly informing employees and all interested parties of its implementation. The best way to do this is by adopting an internal whistleblowing policy that should:• explain the importance of whistleblowing • define the basic terms • specify possible reporting methods • explain who is covered by whistleblower protections • describe the process for handling reports • provide the name and contact information of the appropriate person Need a whistleblowing policy template to get started? Download whistleblowing policy here. Real-world experience of whistleblowing systemsAt FaceUp, we love to hear real-world examples of whistleblowing systems being put into practice. These use cases can be varied and surprising.  For example, sports equipment retailer SPORTISIMO discovered through FaceUp that they weren’t stocking women’s sizes for certain shoes and then remedied the situation. The Brno-Centre Municipal Office used FaceUp’s whistleblowing system to unearth a long-standing case of bullying which, once resolved, led to an increase in productivity. Industrial company Akka wanted to communicate more effectively with their employees and obtain feedback. Before implementing a whistleblowing system, none of their employees would raise anything for discussion in meetings. Now they use FaceUp to gather people’s thoughts and talk them through during meetings. Read more about our clients’ experiences. The best solutions on the market and whistleblowing system alternativesThere are many different solutions and whistleblowing system providers on the market in 2024. Here are some of the best and links to their G2 profiles: FaceUp Whistleblowing SystemWhistleblower SoftwareSafecallEQS Integrity LineAllVoicesSpeakUpWhistleBEthicoNotMe SolutionsWhispliWhat are the alternatives to implementing a whistleblowing system?EmailHotlineIn-personOmbudsmanAll of the alternatives listed above have their issues, most notably the lack of anonymity. In theory, steps can be taken to provide a level of anonymity for email and hotline reporting, although in practice this can be hard for organizations to execute. An ombudsman has their benefits in that they are an impartial party, but the whistleblower still has to reveal their identity to them at the very least. Other use cases of FaceUp Whistleblowing SystemOne of the significant benefits of a FaceUp Whistleblowing System is that it can be used for much more than just whistleblowing.  FaceUp can be effectively utilized in the following four key areas: ESGHR and employee satisfaction Legal and complianceMisconduct prevention FaceUp Whistleblowing System can also be used as: An anonymous reporting toolAn online suggestion boxAn ethics hotlineA customer complaint toolAn incident and observation toolAnd can be employed also in the following use cases: Employee questionnaires Collecting stakeholder feedback (for example: onboarding surveys, employee satisfaction questionnaires, software implementation follow ups, safety feedback…) Approval managementHR Case management Employee engagementWorkplace investigationsCode of ethicsConfidential conversationsQ&A platformWho is a report assignee?The key element of a whistleblowing system is the designated person who receives and deals with the reports. They are the only person who is in (direct) contact with the whistleblower and who is allowed to familiarize themselves with the contents of the report.  If requested by the whistleblower, report assignee must be able to receive the report face to face. In addition to evaluating the validity of the report, the assignee proposes solutions to the problem and is responsible for informing the whistleblower about the report's acceptance and outcomes.  Therefore, it is important to choose the right person. They should be knowledgeable about their rights and responsibilities, understand the legal requirements of whistleblowing, and have received proper training and education.  Employees from compliance and HR departments are usually appointed to this position, along with or corporate lawyers. If no suitable person is found within the organization, an external person can also be appointed. Moreover, it is possible, advisable even, to have multiple assignees and allocate them different areas of concern. Are you looking for a whistleblowing system?For a reasonably priced, feature-rich whistleblowing system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our whistleblower specialist today.
7 min read

    What is anonymous reporting and why is it so important?

    Anonymous reporting is when an employee or stakeholder within an organization submits a report detailing an instance of wrongdoing or illegal activity without revealing their identity to the individual charged with receiving the reports.  Their report could contain evidence of internal fraud or theft, bullying, harassment, or some other kind of misconduct. It might also contain a suggestion for an improvement to the way the company operates. What are the benefits of anonymous reporting?Adding an anonymous element to your whistleblowing process has a range of benefits for both the company and the whistleblower. Here are a few of the key ones. For the whistleblowerConfidence to submit a report without revealing their identityAvoid any potential retaliation, such as bullying or lack of career progressionBeing part of an organization that is open, transparent and encourages honest feedbackFeeling valued and heardFor the companyGreater likelihood of receiving reportsSave money otherwise lost to fraud or theftOpportunities to unearth lucrative ideas that might not have been sharedKeeps issues inside the organization, avoiding negative media attentionCompliance with whistleblowing legislation and other standards and certificationsHow do I implement an anonymous reporting tool in my organization?The key to successfully implementing an anonymous reporting tool is clear communication. This involves an announcement of the introduction of the tool, an explanation of how it works and when it should be used, plus regular reminders and follow up training sessions to ensure take up. FaceUp is a secure, intuitive and easy to use anonymous reporting tool with a rich set of features. FaceUp can provide you with some handy materials and templates to make sure that implementation goes as smoothly as possible. For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp reporting tool a try? Book a consultation with our specialist today.
    1 min read
    Anonymous Workplace Reporting Empowering Employees and Unveiling Benefits for Companies
    • Corporate culture
    • Whistleblowing

    Anonymous Workplace Reporting: Empowering Employees and Unveiling Benefits for Companies

    Anonymous workplace reporting is where employees or any other stakeholders of a business or organization notify the relevant person in that organization of unethical or illegal conduct, without fear of recrimination.  Allowing employees and other individuals to report misconduct or make general suggestions anonymously has a multitude of benefits. These include but are not limited to: Helping to create a culture of transparency and open communication, building trust within a workplaceProviding a secure channel where employees can request guidance, raise queries and make potentially transformative suggestionsProtecting whistleblowers from recrimination, ostracization, or any other negative consequences of speaking upAllowing employees to feel heard and valuedEnsuring your business or organization remains compliant with the relevant whistleblowing legislation in your regionFor example, if an employee feels that they are being bullied, harassed or otherwise mistreated by their line manager, but are afraid to speak up in case their career chances are affected as a result, they can choose to notify the authorized person within their company or organization anonymously and the matter can then be dealt with. Alternatively, if an employee notices an inefficiency in one of their work processes, but does not feel like they have the requisite authority to point it out, they can do so anonymously, potentially saving their company money and/or time. Implementing anonymous reporting in your organizationThere are several ways to implement an anonymous reporting channel in your organization. The most common forms this takes are: An online form: i.e through as whistleblowing platform such as FaceUp, or a designated reporting/feedback toolA hotline: often outsourced to a third party, which employees can call to report their concerns or suspicionsA suggestions/trust box: now a more old-fashioned approach, this is literally a physical box into which employees can drop notesWhen implementing an anonymous reporting tool, it is important to communicate it properly to your employees and offer training in using it. This fosters familiarity and comfort with the system and increases uptake and use. Case studies where anonymous reporting proved beneficialThe experience of company Vitkovice Steel, represents an interesting case study since they noticed that the implementation of an anonymous reporting channel actually led to the percentage of anonymous reports decreasing over time. To begin with, 70% of reports were under the cover of anonymity, eventually going down to 30%, bearing out the improvement in the workplace culture.  Another client, the Brno Municipal Office, found that the introduction of an anonymous whistleblowing platform led to the discovery of instances of bullying by a particular individual who was subsequently removed from the company. They then noticed an increase in productivity after this individual had left. Read about our clients experience with using the anonymous reporting system. ConclusionOverall, it is clear that introducing an anonymous reporting channel in your organization is hugely beneficial in ensuring that employers and anyone else who interacts with your company has the means to report suspicions of wrongdoing or offer up suggestions for improvement, without fear of retribution or embarrassment. Clearly, there are challenges in implementing such a channel, notably in raising awareness of its existence, helping people learn to use it, and ensuring that they continue to use it on a regular basis.  However, these challenges can and must be overcome in order to create a safe, secure, open workplace where employees feel valued and empowered to speak up. Are you seeking to enhance transparency within your organization?Discover how to effectively implement an anonymous reporting platform tailored to your company's needs. Book a consultation with our whistleblower specialist today.
    3 min read
    anonymous reporting whistleblowing
    • Whistleblowing
    • Corporate culture

    Anonymous Reporting: How to Encourage Employees to Speak Up Without Fear

    These days, the presence of an anonymous whistleblowing channel is an absolute must for all companies and organizations serious about fostering a positive working environment. Anonymous reporting allows employees, suppliers and other stakeholders to report unethical conduct as well as to suggest improvements to the working culture or to address other issues without fear of retaliation.  Establishing channels for anonymous reporting is not only important for your company culture and employee wellbeing, but it also ensures you are compliant with the EU Whistleblowing Directive or any other standards and certifications that apply to your operation.  Check out our article on standards and certification which require the introduction of a whistleblowing system. However, as you might expect, it is not always easy to encourage your employees or other stakeholders to report their suspicions or concerns about misconduct. Often this comes down to fear, be it the fear of retribution of some kind, such as missing out on a promotion or some other kind of discrimination, or simply the fear of causing a fuss in the workplace and being ostracized by their colleagues. Another major reason individuals are hesitant to report unethical conduct is a phenomenon called ‘The Onlooker Effect’, where people choose to take no action under the wrongful assumption that someone else will. You can read more about this in our blog article. The Benefits of Anonymous ReportingAnonymous reporting helps to create open communication, it provides a secure channel for employees to raise concerns or simply to request guidance or clarification on certain issues. Regarding misconduct, we know that 75% of employees prefer to share suspicions with an external party, rather than their superiors. The fear of retaliation mentioned above is a real factor here, with anonymous reporting representing an obvious solution. Implementing a whistleblowing platform in general, especially one which allows for anonymous reporting has some other significant benefits, such as protecting your organization’s reputation (since issues are addressed internally), saving the money lost to internal fraud (5% of total revenue, on average), reducing employee turnover, avoiding criminal liability, and ensuring organizations meet their legal responsibilities.  More on why it pays to introduce a whistleblowing system. Some real world examples…Let’s take a brief look at how anonymous reporting has led to improved workplace culture and a reduction in unethical behavior for some of our clients.  For instance, Industrial company AKKA reported back how FaceUp allows them to obtain more feedback and ideas from colleagues than was the case previously.  “We used to hold regular meetings, but no one raised anything. Now, before each event we invite employees to use FaceUp to tell us what’s on their mind. People really do send in questions.” Or take the case of Vitkovice Steel, where, just after introducing FaceUp, 70% of reports were anonymous, yet this actually decreased over time to 30%, since employees no longer felt that they needed to hide behind anonymity, thus demonstrating the improved workplace culture. Finally, the Brno Municipal Office found that, besides resolving a long-standing issue of workplace bullying which ended in the removal of the individual in question, introducing an anonymous whistleblowing platform even led to an increase in productivity. Read more from our clients. How to Encourage Anonymous ReportingEncouraging your employees to submit reports, even anonymously can sometimes be a challenge.  It is key to create a culture of trust and transparency in the workplace, which starts at the top. This includes behavior such as clear communication, being held accountable for your actions, doing what you say you’ll do, and fostering connection and collaboration between colleagues. When implementing an anonymous reporting channel, as part of a whistleblower platform or otherwise, it’s important to start with first of those behaviors: clear communication.  It is crucial to ‘launch’ your channel, making an announcement to colleagues and setting the guidelines for engaging with it.  Employees may need to be provided with training and education on how to use the system, and it is important to establish who is the individual or individuals in charge of receiving and investigating reports. More on how to effectively implement a whistleblowing platform. Why Introduce a Whistleblowing Platform?Whistleblowing platforms are a very effective tool for anonymous reporting due to the host of features that they come with.  Unlike telephone hotlines, email and physical trust boxes which are now a thing of the past, whistleblowing software offers a secure, encrypted way to anonymously report issues. Such platforms conform to the highest level of data protection, thus providing further reassurance to whistleblowers.  Whistleblowing platforms such as FaceUp are easy-to-use and can be customized to fit within your company’s existing brand guidelines. Such software can easily be integrated into existing solutions, such as HR programmes or your company website. Interested in learning more about how to go about implementing an anonymous whistleblowing platform in your organization? Get in touch with us today to arrange a free demo, or browse some of FaceUp’s features.
    4 min read

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